Overview
Work History
Education
Skills
Timeline
Generic

Grisel Martinez

Katy,TX

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Clinic IV Drip
02.2025 - 05.2025
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Delivery Driver

Uber Eats/ Amazon
04.2023 - 02.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Claims Analyst

Barri Financial Group
08.2021 - 04.2023
  • Daily monitoring of claims by reviewing responses from our providers to close them on time.
  • Contact clients and agencies to follow up on claims that may have a longer resolution time.
  • Printing and sending letters with claim resolution to customers on a weekly basis.
  • Answer questionnaires to avoid incorrect refunds.

Call Center Associate

Barri Financial Group
01.2015 - 08.2021
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Assisted customers with store and product complaints.
  • Capture operations in support of the agents with any technical difficulties and the agencies authorized telephone.

Server

El Langostino Restaurant
06.2013 - 08.2013
  • Addressed new customers quickly to inquire about drinks and start off dining experience.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Transported all dirty glassware and utensils from dining room to dish-washing area for proper cleaning.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
06.2013

Certified Notary Public -

Notary of America
Texas
02.2023

Associate of Arts -

Houston Community College
Houston, TX

Skills

  • Problem-solving abilities
  • Active listening
  • Ease of speech
  • Multitasker
  • Proficient with Microsoft systems
  • Bilingual
  • Attention to details
  • Customer service
  • Office organization
  • Sensitive information handling

Timeline

Front Desk Receptionist

Clinic IV Drip
02.2025 - 05.2025

Delivery Driver

Uber Eats/ Amazon
04.2023 - 02.2024

Claims Analyst

Barri Financial Group
08.2021 - 04.2023

Call Center Associate

Barri Financial Group
01.2015 - 08.2021

Server

El Langostino Restaurant
06.2013 - 08.2013

High School Diploma -

Alief Taylor High School

Certified Notary Public -

Notary of America

Associate of Arts -

Houston Community College

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Grisel Martinez