Grisel Martinez
Katy,TX
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Clinic IV Drip
02.2025 - 05.2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Delivery Driver
Uber Eats/ Amazon
04.2023 - 02.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Claims Analyst
Barri Financial Group
08.2021 - 04.2023
- Daily monitoring of claims by reviewing responses from our providers to close them on time.
- Contact clients and agencies to follow up on claims that may have a longer resolution time.
- Printing and sending letters with claim resolution to customers on a weekly basis.
- Answer questionnaires to avoid incorrect refunds.
Call Center Associate
Barri Financial Group
01.2015 - 08.2021
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Assisted customers with store and product complaints.
- Capture operations in support of the agents with any technical difficulties and the agencies authorized telephone.
Server
El Langostino Restaurant
06.2013 - 08.2013
- Addressed new customers quickly to inquire about drinks and start off dining experience.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Transported all dirty glassware and utensils from dining room to dish-washing area for proper cleaning.
Education
High School Diploma -
Alief Taylor High School
Houston, TX06.2013
Certified Notary Public -
Notary of America
Texas02.2023
Associate of Arts -
Houston Community College
Houston, TXSkills
- Problem-solving abilities
- Active listening
- Ease of speech
- Multitasker
- Proficient with Microsoft systems
- Bilingual
- Attention to details
- Customer service
- Office organization
- Sensitive information handling
Timeline
Front Desk Receptionist
Clinic IV Drip
02.2025 - 05.2025
Delivery Driver
Uber Eats/ Amazon
04.2023 - 02.2024
Claims Analyst
Barri Financial Group
08.2021 - 04.2023
Call Center Associate
Barri Financial Group
01.2015 - 08.2021
Server
El Langostino Restaurant
06.2013 - 08.2013
High School Diploma -
Alief Taylor High School
Certified Notary Public -
Notary of America
Associate of Arts -
Houston Community College