Griselda Heredia
Woodland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Pack House Production Assistant
Gotham Greens
Davis, CA
10.2022 - Current
- Ensured quality control by thoroughly inspecting products and packaging before shipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported greenhouse production operations by harvesting crops, and maintaining essential growing equipment
- Properly handling product and containers to maximize shelf life.
- Maintained clean workspaces to ensure compliance with sanitation standards while enhancing overall efficiency during operations.
Warehouse Associate
Gymboree
Dixon
09.2011 - 07.2015
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Administrative Secretary
Constellation Wines
Esparto
04.2003 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Delivered administrative support to office staff, promoting excellence in office operations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Banquets
Cache Creek Casino Resort
Brooks
06.1997 - 03.2003
- Directed and managed banquet functions for 50+ person event
- Juggled multiple clients and conflicting schedules diplomatically, resolving scheduling errors professionally and expeditiously
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Assessed staff assignment sheets and assisted in fair task delegation
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
Education
High School Diploma -
PSJA Bears High school
Pharr, TXSkills
- Excellent Written and Verbal Communication
- Critical Thinking
- Strong Organizational Skills
- Professionalism and strong work ethic
- Customer Service
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Pack House Production Assistant
Gotham Greens
10.2022 - Current
Warehouse Associate
Gymboree
09.2011 - 07.2015
Administrative Secretary
Constellation Wines
04.2003 - 08.2010
Banquets
Cache Creek Casino Resort
06.1997 - 03.2003
High School Diploma -
PSJA Bears High school