GRISELDA LUNA
Downey,CA
Summary
Public Service professional within the Social Services department seeking to support the department’s goals for the underserved population through effective advocacy, policy implementation, and departmental alignment. I am an accomplished team player dedicated to the success of our constituents and the department’s mission by creating effective change through exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Gain Services Worker /E2lite Unit/ Short Term Vocational Liaison
THE COUNTY OF LOS ANGELES, Department Of Public Social Services
08.2016 - Current
- Create 22+ weekly unassigned pool reports from multiple sources (CalSaws, in house units, other regions, reports) on excel to record all cases submitted for review and assignment
- Closely assessing and auditing cases selected for E2Lite and TANF, at state and federal level, to meet the Work Participation Rate (WPR) per policy requirements; Provide clients with employment opportunities to obtain self-sufficiency via engaging them to ensure policy and procedures are adhered and program success obtained
- Communicate with other regional offices on cases with programs such as CalWORKs/Cal Fresh, GROW, GR, Cal-Learn, REP in pending/active status; communicate with GSSs and GSWS on cases with program discrepancies; communicate with Director, Deputies, and CalSaws liaison on any discrepancies found; provide constructive feedback to admin on processes and procedural effectiveness
- Utilize knowledge of state and federal policy and comprehensive case management skills to engage and assess clients’ cases to make continual determination of adherence to policies and WPR requirement; provide multiple 20+ weekly regional reports to upper administration for data analysis
- Assesses and monitors individualized employment plans for clients to reach self-sufficiency by removing barriers utilizing GAIN policy for effective, long-term employment/higher educational goals.
Eligibility Worker II
THE COUNTY OF LOS ANGELES, DPSS
04.2014 - 08.2016
- Made initial and continual eligibility determinations of public assistance and grants for an assigned 1300+ number of applicants and participants according to LA County Healthcare Reform policy and guidelines for one or more public assistance programs, e.g. CalWORKs, CalFresh, or Medi-Cal
- Organized, monitored, and prioritized assigned cases to ensure required documents were properly processed, verified, and updated within specified time allocation to meet departmental deadlines and goals
- Explained the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities to constituents applying for public assistance programs such as Medi-Cal
Field Operations Supervisor II
ACADEMIC ADVANTAGE
07.2007 - 06.2012
- Supervise and provide high volume direction to over 150 employees, consisting of 20 Field Operation projects & teams across California, to promote the company’s supplemental education services via No Child Left Behind Act
- Process and verify payroll including screening and hiring process, conducting live onboarding webinars, and extensive trainings
- Monitored department performance to maintain optimal levels of customer service through effective assessments, training, and problem solving
Loan Account Manager Assistant
FIRST FRANKLIN, Subsidiary Of Merrill Lynch
02.2003 - 09.2007
- Oversee all aspects of the loan handling process for top account executive accounts ($10M + volume/month)
- Provided sales support and case management to loan account manager team and staff
- Team player with outstanding communication and time management skills to execute high-volume, demanding finance duties for Top Performing Regional Account Executives with 100+loans monthly.
Education
Master’s in Public Administration - Leadership
California State University Northridge
01.2015
Bachelor of Science - International Business
California State University of Long Beach
Long Beach, CA06.2003
Skills
- Goal oriented Leadership
- Successful Case Management
- Supportive Team Player
- Independent & Time Efficient
- Comprehensive Written, Communication, and Research Skills
- Effective in Multi-Tasking Work Setting
- Effectual data analysis and reporting
Certification
- Certified Spanish Bilingual - County of Los Angeles
Languages
Spanish
Native or Bilingual
Timeline
Gain Services Worker /E2lite Unit/ Short Term Vocational Liaison
THE COUNTY OF LOS ANGELES, Department Of Public Social Services
08.2016 - Current
Eligibility Worker II
THE COUNTY OF LOS ANGELES, DPSS
04.2014 - 08.2016
Field Operations Supervisor II
ACADEMIC ADVANTAGE
07.2007 - 06.2012
Loan Account Manager Assistant
FIRST FRANKLIN, Subsidiary Of Merrill Lynch
02.2003 - 09.2007
Master’s in Public Administration - Leadership
California State University Northridge
Bachelor of Science - International Business
California State University of Long Beach
- Certified Spanish Bilingual - County of Los Angeles
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