GRISELDA ROBLES
Des Moines,IA
Summary
Dynamic professional with extensive experience in sales and customer service at The Home Depot. Proven expertise in relationship building and complex problem-solving, delivering tailored solutions to contractors and property owners. Skilled in cash handling and adept at leveraging product knowledge to enhance customer engagement and drive sales growth.
Overview
5
5
years of professional experience
Work History
Office Manager
Paragon Commercial and Residential Cleaning
Des Moines, Iowa
10.2025 - Current
- Managed office operations for commercial and residential cleaning schedules, ensuring efficient service delivery.
- Assisted with scheduling cleaning crews across commercial properties and residential homes.
- Processed invoices, payments, and payroll records for cleaning services.
- Processed invoices, payments, and payroll records for cleaning services, contributing to accurate financial tracking.
- Maintained employee files, attendance logs, and compliance documents to support regulatory adherence.
- Supported dispatch, job tracking, and administrative tasks for cleaning teams.
- Managed office inventory and placed supply orders.
- Supported client calls, messages, and service requests for cleaning accounts.
Pro Associate
The Home Depot
Urbandale, Iowa
10.2022 - 10.2025
- Prepared accurate and competitive quotes for residential and commercial construction projects, including decking, fencing, roofing, siding, lumber packages, and custom windows and doors
- Develop one-on-one relationships and sell products to contractors, property owners, and other professional customers.
- Sold products to customers by explaining product features and benefits.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Participated in team meetings, providing insights to improve operations.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Cashier
Little Caesars
Ankeny, Iowa
08.2021 - 10.2022
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Operated cash register, ensuring accurate processing of payments, returns, and exchanges to enhance customer satisfaction.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Trained new cashiers on transaction handling and customer issue resolution, fostering team effectiveness.
Education
Associate in Applied Science (A.A.S.) - Business Administration
Des Moines Area Community College
Ankeny, Iowa05-2025
High School Diploma -
Perry High School
Perry, Iowa05-2021
Skills
- Office administration
- Staff scheduling
- Invoice reconciliation
- Customer service
- Account management
- CRM expertise
- Administrative support
- Microsoft Office
- Computer proficiency
- POS operation
- Attention to detail
- Staff recruitment
LANGUAGES
English Bilingual, Spanish Bilingual
AWARDS
4X Associate of the Month, Associate to Supervisor Training
Timeline
Office Manager
Paragon Commercial and Residential Cleaning
10.2025 - Current
Pro Associate
The Home Depot
10.2022 - 10.2025
Cashier
Little Caesars
08.2021 - 10.2022
Associate in Applied Science (A.A.S.) - Business Administration
Des Moines Area Community College
High School Diploma -
Perry High School