Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Griselda Carolina Montes Sanchez

Plano,TX

Summary

Dynamic professional with a proven track record in customer service and bar management, notably at Cafe Nubia. Excelled in complaint resolution and bar restocking, enhancing customer loyalty through exceptional service and a positive demeanor.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Bartender

Cafe Nubia
12.2023 - 12.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Cashier

Chick-fil-A
11.2018 - 10.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Representative

Volaris Airlines
04.2017 - 11.2018
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Cashier

Victoria Secret
02.2016 - 02.2017
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed customer orders and accurately handled payment transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Plano West Senior Hig School
Plano, TX
05-2016

Skills

  • Basic accounting
  • Health codes compliance
  • Safe service compliance
  • Bar restocking
  • Food service
  • Complaint resolution
  • Multi-line telephone operations
  • Positive and professional
  • Money handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bartender

Cafe Nubia
12.2023 - 12.2024

Cashier

Chick-fil-A
11.2018 - 10.2019

Customer Service Representative

Volaris Airlines
04.2017 - 11.2018

Customer Service Cashier

Victoria Secret
02.2016 - 02.2017

High School Diploma -

Plano West Senior Hig School

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Griselda Carolina Montes Sanchez