Griselda Carolina Montes Sanchez
Plano,TX
Summary
Dynamic professional with a proven track record in customer service and bar management, notably at Cafe Nubia. Excelled in complaint resolution and bar restocking, enhancing customer loyalty through exceptional service and a positive demeanor.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Bartender
Cafe Nubia
12.2023 - 12.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Cashier
Chick-fil-A
11.2018 - 10.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
Volaris Airlines
04.2017 - 11.2018
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Victoria Secret
02.2016 - 02.2017
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Plano West Senior Hig School
Plano, TX05-2016
Skills
- Basic accounting
- Health codes compliance
- Safe service compliance
- Bar restocking
- Food service
- Complaint resolution
- Multi-line telephone operations
- Positive and professional
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Cafe Nubia
12.2023 - 12.2024
Cashier
Chick-fil-A
11.2018 - 10.2019
Customer Service Representative
Volaris Airlines
04.2017 - 11.2018
Customer Service Cashier
Victoria Secret
02.2016 - 02.2017
High School Diploma -
Plano West Senior Hig School
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