Grisele Brea
New Britain
Summary
Utilize my knowledge, skills and experience to build a team environment of support, guidance and development
Creative, driven, and motivated employee benefits specialist and administrative professional with a successful track record of absence management. Able to efficiently perform tasks while meeting deadlines. Committed to cultivating a positive rapport with claimants, clients, and co-workers. Proven record of flexibility, reliability, and responsibility, consistently going beyond what is required.
Overview
26
26
years of professional experience
Work History
Senior Benefits Specialist
Matrix Reliance
Hawthorne, New York
06.2004 - Current
- High level claim counts for short-term disability using Best Practice
- Investigated claim issues and resolved based on company/client policy, state and/or federal law
- Assist as requested with special projects to support Supervisor in their role. This has includes claim auditing, reviewing claim denials, reviewing and approving benefits . Delegating tasks and emails for out of office teammates. .
- Conduct weekly team huddles
- Responsible for maintaining clients under Performance Guarantee and various high-profile accounts to ensure client expectations are met and/or exceeded
- Selected to provide mentoring and training to new examiners in their new roles
- Provide superior customer service over the phone and via email. Respond to calls and emails within a timely fashion to ensure open communication
- Handle high volume of emails and calls
- Work independently to investigate and adjudicate claims
- Manage confidential information in compliance with HIPAA regulations
- Using risk management to reduce fraud
- Provided key translation services (spanish and english) for staff and administration.
Sales Assistant
Morgan Stanley
New York, New York
01.1999 - 06.2003
- Supported over six financial advisors with all operational and client service issues
- Worked with trading desk to help execute large trades
- Responsible to schedule meetings with conference calls.
Education
Associates Degree -
Touro College
06.2002
Skills
- Microsoft Word & Excel
- Microsoft PowerPoint
- Microsoft Outlook Mail
- LeaveLink
- PACS Citrix
- EServices
Languages
Spanish
Native or Bilingual
Timeline
Senior Benefits Specialist
Matrix Reliance
06.2004 - Current
Sales Assistant
Morgan Stanley
01.1999 - 06.2003
Associates Degree -
Touro College