Grisele Brea
New Britain
Summary
Utilize my knowledge, skills and experience to build a team environment of support, guidance and development
Creative, driven, and motivated employee benefits specialist and administrative professional with a successful track record of absence management. Able to efficiently perform tasks while meeting deadlines. Committed to cultivating a positive rapport with claimants, clients, and co-workers. Proven record of flexibility, reliability, and responsibility, consistently going beyond what is required.
Overview
26
26
years of professional experience
Work History
Senior Benefits Specialist
Matrix Reliance
06.2004 - Current
- High level claim counts for short-term disability using Best Practice
- Investigated claim issues and resolved based on company/client policy, state and/or federal law
- Assist as requested with special projects to support Supervisor in their role. This has includes claim auditing, reviewing claim denials, reviewing and approving benefits . Delegating tasks and emails for out of office teammates. .
- Conduct weekly team huddles
- Responsible for maintaining clients under Performance Guarantee and various high-profile accounts to ensure client expectations are met and/or exceeded
- Selected to provide mentoring and training to new examiners in their new roles
- Provide superior customer service over the phone and via email. Respond to calls and emails within a timely fashion to ensure open communication
- Handle high volume of emails and calls
- Work independently to investigate and adjudicate claims
- Manage confidential information in compliance with HIPAA regulations
- Using risk management to reduce fraud
- Provided key translation services (spanish and english) for staff and administration.
Sales Assistant
Morgan Stanley
01.1999 - 06.2003
- Supported over six financial advisors with all operational and client service issues
- Worked with trading desk to help execute large trades
- Responsible to schedule meetings with conference calls.
Education
Associates Degree -
Touro College
06.2002
Skills
- Microsoft Word & Excel
- Microsoft PowerPoint
- Microsoft Outlook Mail
- LeaveLink
- PACS Citrix
- EServices
Languages
Spanish
Native or Bilingual
Timeline
Senior Benefits Specialist
Matrix Reliance
06.2004 - Current
Sales Assistant
Morgan Stanley
01.1999 - 06.2003
Associates Degree -
Touro College
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