Summary
Overview
Work History
Education
Skills
Timeline
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Grishma Khadka

Queens,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

6
6
years of professional experience

Work History

Cashier

juice jeneration
Manhattan, NY
01.2023 - 04.2024
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Performed other duties as assigned by management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Barista

pani dolce
Queens, NY
01.2021 - 06.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Checked brewing equipment for proper functionality.
  • Created visually appealing latte art to enhance customer experience.

Marketing and Sales Manager

primp and polish
Manhattan, NY
09.2018 - 11.2020
  • Created and maintained relationships with key clients to ensure customer satisfaction.
  • Maintained accurate records of all sales activities within the CRM system.
  • Developed and implemented strategies to increase customer satisfaction and sales growth.
  • Provided guidance and support to junior team members on various projects related to marketing and sales operations.
  • Created marketing campaigns to promote products, services, and brand awareness.
  • Analyzed customer feedback to improve product features and services.
  • Motivated and mentored employees to increase knowledge, skills and career potential within company.
  • Monitored customer satisfaction levels through surveys and feedback mechanisms.

Education

Associate of Science - Nursing

Vinayak College of Health Science
Nepal
09-2017

Skills

  • Payment Processing
  • POS Systems
  • Returns processing
  • Customer Service
  • Product Recommendations
  • Customer Assistance
  • Cash Handling
  • Payment Collection
  • Cash Register Operation
  • Scanner operations
  • Credit and cash transactions
  • Sales expertise
  • Guest inquiries
  • Time management skills
  • Written and verbal communication
  • Loyalty Program Promotion
  • Organizational abilities
  • Staff Training
  • Product Knowledge
  • Order Packaging
  • Order Taking
  • Ordering and stocking
  • Cleaning and sanitizing
  • Daily Reporting
  • Customer service excellence
  • Customer Relations

Timeline

Cashier

juice jeneration
01.2023 - 04.2024

Barista

pani dolce
01.2021 - 06.2022

Marketing and Sales Manager

primp and polish
09.2018 - 11.2020

Associate of Science - Nursing

Vinayak College of Health Science

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Grishma Khadka