Grisselda Mendoza
El Monte ,CA
Overview
9
9
years of professional experience
Work History
Personal Caregiver
Self Employed Writer
El Monte, CA
08.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Data Entry Clerk
The Universal Church
Los Angeles, CA
09.2019 - 04.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Call Center Representative
San Gabriel Transit Inc.
El Monte
09.2016 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Ganesha High School
Pomona, CA06.2011
Skills
Bilingual-English/Spanish
Great Communication Skills
Advanced organization skill
Reliable /prompt
Hands on/ Quick learner
Able to multi-task efficiently
Customer Service Excellence
Critical Thinker
Problem Solver
Team player and independent
Patient and always ready to help others
Timeline
Personal Caregiver
Self Employed Writer
08.2024 - Current
Data Entry Clerk
The Universal Church
09.2019 - 04.2024
Call Center Representative
San Gabriel Transit Inc.
09.2016 - 09.2019
High School Diploma -
Ganesha High School