Taisha Santana
Allentown,PA
Summary
Bilingual Spanish and english speaking team member actively seeking a position to utilize my critical thinking and problem solving skills along with my passion for supporting people.
Overview
11
11
years of professional experience
Work History
Personal Caregiver
All American Homecare Agency
Allentown, PA
05.2022 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Responsible for daily meals and light housekeeping, to include laundering linen and clothing to prevent infection
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Provided ongoing compassionate patient care for each client, and their families.
- Encourage patent to follow medication regimens and communicate challenges with family members
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
Patient Care Assistant
St. Luke's Hospital Bethlehem
Bethlehem, PA
04.2021 - Current
- Obtain patient vital signs every four hours and report results to staff nurse or physician to identify changes from prior measurements.
- Respond to call lights and bed monitors to assist patient and their family with needs.
- Communicate changes in patient conditions and other unit concerns to multidisciplinary team.
- Collect biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Promote patient satisfaction by assisting with bathing, dressing and exercising.
- Aide in patient safety by engaging in 1-1 protocol, when requested.
- Supported unit efficiency by maintaining appropriate documentation of vitals within EPIC.
- Accurately monitor and document intake and output on specified patients
- Adhere to hospital guidelines, code of conduct as well as State and HIPAA guidelines to provide patients with trustworthy care and confidentiality.
- Engage with team members for accurate report before and after shift to ensure safe patient hand off.
- Dedicated to providing respectful after life care including removal of lines and drains and following patients after life directives.
Medical Receptionist
St. Luke's Physicians Group
Allentown, PA
04.2018 - 04.2021
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Responsible for greeting patients and registering them for their appointment, adjusting insurance as necessary pre and post service.
- Maintain high level of competence on Physician Billing computer system.
- Consistently referencing the St. Luke’s code of conduct to ensure patient care is priority.
- Respond to patient and provider communications and route complete and accurate messages to the appropriate individual to aide in patient care.
- Process requests for medical records according to practice, State and HIPAA guidelines.
Quality Assurance Analyst
Sykes Inc.
Allentown, PA
09.2013 - 04.2018
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Successfully performed randomized performance reviews to improve resolution times and customer satisfaction rates.
- Proudly maintained numerous consecutive months exceeding the targeted goal for reviewing team members quality assurance calls.
- Presented and provided senior management with data to support growth and efficiency of the call center.
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PA06-2010
Skills
- CPR/AED certified
- Bilingual speaking, reading, and writing english and spanish
- Compassionate team member
- Hardworking and flexible
Timeline
Personal Caregiver
All American Homecare Agency
05.2022 - Current
Patient Care Assistant
St. Luke's Hospital Bethlehem
04.2021 - Current
Medical Receptionist
St. Luke's Physicians Group
04.2018 - 04.2021
Quality Assurance Analyst
Sykes Inc.
09.2013 - 04.2018
High School Diploma -
Louis E. Dieruff High School
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