Grover B Rook
Garysburg,NC
Summary
Successful track record for maximizing resources,production,quality and overall profitability. Ability to work both independently and in collaborative teams. Excellent time management skills with demonstrated ability to effectively prioritize a broad range of responsibilities in order to consistently meet deadlines. Astute listening skills with the talent for assessing customer concerns and providing quick resolution. Unique ability to communicate complex technical information to co-workers and clients from non_technical backgrounds. Passionate motivator with a proven talent for accomplishing long-term goals. Drive and will to learn and try new things.
Hardworking [Job Title] well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Overview
21
21
years of professional experience
Work History
Shipping Receiver/Problem Solver
Amazon
Petersburg, VA
07.2016 - Current
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
- Documented damaged, inaccurate or missing products and reported to management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
Facilities/Events Team Lead
Coppin State University
Baltimore, MD
03.2013 - 11.2015
- Patrol grounds, perform minor maintenance around campus. Operate forklift and bob cat when needed,
- Salt sidewalks and parking lots when snow accumulates, Keep inventory of grounds equipment, Keep track and closed out work order's on time.
- Order supplies when needed.
Customer Service Representative
Maryland Food Bank
Baltimore, MD
03.2010 - 07.2014
- Professionally Interacted with customers to provide information in response to.
- inquiries about products/services and to resolve complaints.
- Praised for going above and.
- beyond the call of duty to execute my tasks.
University of Maryland Baltimore County
Baltimore, MD
09.2003 - 09.2005
- Successfully coordinated the mailing for the department: delivered mail to various.
- office without incident-mail was delivered on time.
- In addition, prepared packages for.
- overseas delivery.
- Received excellent performance evaluations.
Education
Occupational Licenses & Certificates Certification Title Issuing Organization Completion Date Certified Nurses Assistant Stein Academy -
11.2008
Issuing Institution Location Qualification Course of Study Catonsville Community College of Baltimore County 2 Years of College or a Technical or Vocational School Business -
Franklin High School
High School Diploma -
Skills
- Excellent ability to focus on working efficiently across a multitude of tasks
- Skilled in basic computer operation including warehouse software
- Technologically savy with a great ability to maintain electronic records and create numeric reports pertaining to incoming and outgoing shipments
- Able to operate a pallet jack and forklift
- Well versed in creating logs and maintaining documents
- Proven ability to stand and work continually for long hours
- Demonstrated ability to work in a team fostered environment with minimal supervision
- Excellent communication skills
- Demonstrated ability to organized merchandise efficiently
- Active listening
- People skills
Accomplishments
- Saved company profits by salvaging parts rather than ordering new products.
- Enforced new loss prevention methods and stopped the alarming levels of missed products.
- Increased customer satisfaction through customer service training product marketing.
- Additional Information Detailed References.
- Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
- Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Skills
credit, customer service, Delivery, fashion, forklift, inventory, mailing, Mail, office, pick, safety, scanners
Timeline
Shipping Receiver/Problem Solver
Amazon
07.2016 - Current
Facilities/Events Team Lead
Coppin State University
03.2013 - 11.2015
Customer Service Representative
Maryland Food Bank
03.2010 - 07.2014
University of Maryland Baltimore County
09.2003 - 09.2005
Occupational Licenses & Certificates Certification Title Issuing Organization Completion Date Certified Nurses Assistant Stein Academy -
Issuing Institution Location Qualification Course of Study Catonsville Community College of Baltimore County 2 Years of College or a Technical or Vocational School Business -
Franklin High School