G’Shea Plato
Decatur,IL
Summary
Data entry and inventory management professional with 5 years of experience. Demonstrated expertise in customer service, providing effective solutions to enhance customer satisfaction. Highly organized and motivated, with strong time management skills utilized in various roles. Focused on continuous improvement and achieving measurable outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Care Aid
Addus HomeCare
Decatur, IL
01.2024 - Current
- I assist in personal care, mobility, and medication; performing housekeeping and meal preparation; and providing companionship.
- Providing compassionate home care services for 1+ year.
- I am proficient in the help and assistance of elderly and disabled patients, administering medication, improving clients mobility, assisting with hygiene activities also.
3P Material Management Specialist
Caterpillar
Decatur, IL
01.2019 - 01.2023
- Troubleshooting problems that may arise quickly, I used my efficient critical thinking skills to help solve the issues.
- Making sure the correct materials are used and available for the right job.
- I have a hand in selecting or evaluating material for specialist uses.
- Skilled in inventory management control, cycle counting, the ability to work with forms of Microsoft excel and a great sense of communications.
Customer Advocate Administration
UnitedHealth One
Decatur, IL
01.2021 - 09.2021
- Responded to and resolved customer inquiries via phone regarding benefits, eligibility, and claims.
- Assisted customers in navigating uhone4me.com and other UnitedHealth Group websites.
- Identified topics and types of assistance required by callers to enhance service delivery.
- Educated customers on fundamentals of customer-driven health care to promote optimal benefit plans.
Cashier/Cook
Culvers Custard
Decatur, IL
01.2012 - 01.2019
- 8+ years Customer service experience, assisted customers in all my various positions at culvers.
- Assisting customers and other employees, using problem solving skills and managing my time in order to stay on schedule.
- Trained new cashiers on proper register procedures, led opening and closing shifts, handling customer complaints and resolving arising issues.
- I provided excellent customer service with each customer interaction.
- As well as processing the cash deposits, I monitored the inventory and placed orders as needed.
Assembler
Hydro Gear
Sullivan, IL
01.2015 - 01.2016
- Assembled parts to create sub-assemblies that later are used to create larger motor assemblies.
- I inspected both assemblies for defects, misplaced or miss-assembled parts and disassembled them if needed.
- Checking the appearance and use of the product and documenting each in Quality Control.
- Ensuring that the environment is clean in order to work safely.
Education
Cosmetology - Cosmetologist
Reflections Beauty School
Decatur, IL10-2025
Associate's Degree - English
Richland Community College
Decatur, IL01.2017
High School Diploma -
Eisenhower High School
Decatur, IL05-2014
Skills
- Microsoft Office programs
- Typing proficiency
- File reconciliation
- Effective communication
- Multi-line phone management
- Logistics coordination
- Attention to detail
- Problem solving
- Dependability and professionalism
- Caregiving skills
Certification
- Forklift, 2019
- Cosmetologist, 2025
References
- Nick Lowe, 217-520-6901, Nlowe78@yahoo.com
- Tiffany Morville, 217-521-9738, Tmorville@yahoo.com
- G’Kya King, 317-775-1900, Gkyaplato@gmail.com
- Deja Leming, 217-329-9628, Dejmarie21@gmail.com
Timeline
Home Care Aid
Addus HomeCare
01.2024 - Current
Customer Advocate Administration
UnitedHealth One
01.2021 - 09.2021
3P Material Management Specialist
Caterpillar
01.2019 - 01.2023
Assembler
Hydro Gear
01.2015 - 01.2016
Cashier/Cook
Culvers Custard
01.2012 - 01.2019
Cosmetology - Cosmetologist
Reflections Beauty School
Associate's Degree - English
Richland Community College
High School Diploma -
Eisenhower High School