GessLynn Sosa-Vega
Visalia,CA
Work Preference
Summary
Experienced Lead Secretary with background in managing complex administrative tasks. Strong organizational skills have led to streamlined office operations and improved overall efficiency. Excel in communication, problem-solving, and time management skills, contributing to enhanced team collaboration and efficient workflow management.
Overview
16
16
years of professional experience
Work History
Lead Secretary and Dispatcher
McGee Refrigeration
Visalia, CA
05.2022 - Current
- Scheduling appointments and managing calendars
- Managing correspondence and office communications
- Administered payroll distribution for all employees, ensuring timely payments and supporting employee satisfaction.
- Contact parts houses and vendors when parts and services are needed
- Coordinated routine service maintenance programs for residential and commercial clients, ensuring operational reliability.
- Maintaining confidential records and information
- Streamlined onboarding process for new office staff, improving integration and team collaboration.
Optical Technician
Stanton Optical
Visalia, CA
03.2022 - 05.2022
- Operate the pre-testing optical machines that gave the doctor the starter data to the eye exam.
- Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
- Guided first-time contact lens users with strategies for successful application and removal, enhancing their comfort and confidence.
- Create a superior customer experience by teaching patients and facilitating the dispense process.
- Welcomed patients and customers, assessed their needs to deliver a seamless, positive experience while promoting relevant products and services.
- Strengthened teamwork between retail and professional services to improve customer support.
- Collaborated with management to resolve patient complaints and communicated job statuses, ensuring satisfaction and addressing expectations.
Baker and Customer Service
Goodies Cookies and Cakes
Visalia, CA
05.2020 - 06.2021
- Prepared various types of dough and baked goods, contributing to daily product offerings
- Frosted cookies for the front as well as orders
- Opened store by setting out sweets and new products, enhancing customer experience
- Organized and displayed new products for customer visibility, promoting sales and engagement
- Customer Service: working the register, answering phones and emails for future orders
- Managed closing duties, including cleaning and dishwashing to maintain store standards
Server and Host
Olive Garden
Visalia, CA
07.2018 - 03.2020
- Provided customer service by answering phones and booking reservations efficiently
- Provided welcoming atmosphere for guests while handling payments
- Operated computers and table tablets to enhance guest experience
- Maintained inventory of utensils, plates, and cups to ensure smooth service
- Bread baker and salad maker
- Assisted Safety Crew in maintaining a secure environment
Customer Service
In-N-Out
Fresno, CA
02.2015 - 07.2018
- Facilitated customer satisfaction through effective communication and support
- Managed drive-thru window as food distributor and order taker, enhancing customer service speed.
- Checked and filled orders to maintain accuracy and efficiency in service.
- Restocked front and drive-thru register products to ensure availability for customers.
- Dining room: sweep, clean tables, refill drink and condiment station.
- Produce prepper such as cutting up tomatoes and shredding the lettuce
- Prepared fresh potato products by slicing and frying for menu offerings
- Closer: dishwasher, sweep, mop the floors, and clean the grills
Program Leader
H.E.A.R.T. After School Program
Visalia, CA
08.2016 - 06.2017
- Literacy and Sixth grade Program Leader
- Delivered personalized tutoring to enhance academic support for students across all age groups.
- Evaluated and documented students’ progress to inform instructional strategies.
- Coordinated snack distribution to ensure all students received timely refreshments.
- Assisted in office operations by managing clerical tasks and supporting staff.
- Participated in clean-up efforts by maintaining cleanliness in shared spaces.
Kindergarten Teacher's Assistant
California Teaching Fellows
Fresno, CA
08.2014 - 06.2015
- Kindergarten Teacher's Assistant
- Provided one-on-one assistance and encouragement to support individual student needs, enhancing their learning experience.
- Communicated student progress and behavior expectations to parents, fostering a collaborative approach to student development.
- Attended professional development workshops to refine teaching skills and apply new knowledge in classroom settings.
- Assisted with G.A.T.E. program activities
- Tested students on both English and Mathematics
- ESL (English as a Second Language) Tutor
- Filed progression paperwork for each student
Case-Up Department Worker
Ekuk Fisheries
Dillingham, AK
06.2014 - 07.2014
- Oversaw incoming loads from freezers to ensure quality standards were met
- Scaled, sorted, and packaged fish for timely shipping
- Organized pallets to optimize order fulfillment process
Baker and Customer Service
Goodies Cookies and Specialty Cakes
Visalia, CA
07.2010 - 06.2014
- Prepared various types of dough and baked goods, contributing to daily product offerings
- Frosted cookies for the front as well as orders
- Opened store by setting out sweets and new products, enhancing customer experience
- Organized and displayed new products for customer visibility, promoting sales and engagement
- Customer Service: working the register, answering phones and emails for future orders
- Managed closing duties, including cleaning and dishwashing to maintain store standards
Education
Bachelors - Liberal Arts with an Emphasis on Special Education
Fresno State University
Fresno, CA05.2016
Associates of Science - Early Childhood Development
College of Sequoias
Visalia, CA06.2014
High school or equivalent -
Redwood High
Visalia, CA06.2010
Skills
- Calendar management
- Office communication
- Payroll administration
- Time management
- Workflow optimization
- Microsoft Word
- Excel
- PowerPoint
- Problem solving
- Team collaboration
- Customer service
- Teamwork
- Conflict resolution
- Strong organization
- File management
Extra
- College Mentor for middle and high school students at St. Mary’s Youth Group
- Volunteered for Young Lives as a childcare provider from 2006 to 2018
- 4.0 GPA at C.O.S. rewarded with an Honors Society medal
- Completed over 400 volunteer hours in the school system
- Catering experiences with Fugazzis Restaurant
- Participated in sports events held by the recreation center
- Involved in dances and musical productions for the school district
- Volunteered at the Bethlem Center to help pack and distribute food
- Helped small businesses plan and organize pop-up events
Timeline
Lead Secretary and Dispatcher
McGee Refrigeration
05.2022 - Current
Optical Technician
Stanton Optical
03.2022 - 05.2022
Baker and Customer Service
Goodies Cookies and Cakes
05.2020 - 06.2021
Server and Host
Olive Garden
07.2018 - 03.2020
Program Leader
H.E.A.R.T. After School Program
08.2016 - 06.2017
Customer Service
In-N-Out
02.2015 - 07.2018
Kindergarten Teacher's Assistant
California Teaching Fellows
08.2014 - 06.2015
Case-Up Department Worker
Ekuk Fisheries
06.2014 - 07.2014
Baker and Customer Service
Goodies Cookies and Specialty Cakes
07.2010 - 06.2014
Bachelors - Liberal Arts with an Emphasis on Special Education
Fresno State University
Associates of Science - Early Childhood Development
College of Sequoias
High school or equivalent -
Redwood High