Summary
Overview
Work History
Education
Skills
References
Timeline
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Yesenia Trujillo

Fort Lauderdale

Summary

I consider myself to be a very well-organized individual who thrives on structure and routine, and is well able to pivot when necessary. Bilingual professional fluent in English and Spanish with strong office support and administration skills. Demonstrated expertise in coordinating documents and resources to enhance daily operations. Specializing in workflow management, time optimization, and administrative assistance. Recognized for high productivity, effective communication, and problem-solving capabilities.

Overview

14
14
years of professional experience

Work History

Office Coordinator/ Lead Dispatcher

Titan Environmental Solutions
Fullerton
09.2017 - Current
  • Managed customer communications, directing inquiries efficiently when necessary.
  • Created and updated spreadsheets for business tracking and analysis.
  • Conducted internet research to support operational needs.
  • Maintained office inventory, ordering supplies as required.
  • Followed up with clients, insurance carriers, and restoration personnel via phone or email promptly.
  • Supported other teams with various administrative tasks, as needed.
  • Prepared agendas for the Managers and Marketing team meetings.
  • Finalized daily routes for a team of 16 technicians throughout the state.

Project Coordinator

Tru Ties Organization
Montclair
06.2019 - 02.2025
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Liaised between departments, vendors and clients to monitor project expenses.

Head Dispatcher/ Customer Service

Platinum Contractors
10.2011 - 03.2016
  • Developed full-day routes for 7-11 electricians and pool technicians across Southern California.
  • Managed office operations with a team of 4 dispatchers to ensure efficiency.
  • Executed over 300 daily outgoing calls and processed over 300 incoming calls.
  • Performed data entry for customer information, maintaining accuracy and confidentiality.
  • Scheduled appointments with homeowners and businesses promptly.
  • Organized office space effectively while leading weekly meetings on productivity and safety.
  • Facilitated communication between technicians and management to enhance operational flow.

Education

High School Diploma -

Huntington Park High School
Huntington Park, CA
01.2007

Some College (No Degree) - Public Relations

Long Beach City College
Long Beach, CA

Skills

  • Customer communications
  • Spreadsheet management
  • Project coordination
  • Office inventory management
  • Compliance execution
  • Data entry accuracy
  • Problem solving
  • Time management
  • Effective communication
  • Team collaboration
  • Meeting facilitation
  • Maintenance scheduling
  • Calendar management
  • Meeting planning
  • Schedule coordination
  • Administrative support
  • Scheduling expertise

References

  • Juana Trujillo, Office Manager at Tru Ties Organization (323) 475-5832, Juana@TrumarServices.com
  • Jazmine Lara, Office Manager at Titan Environmental Solutions, (562) 343-3986, jazglara@gmail.com
  • Claudia Ramirez, she is a 5th grade school teacher and my advisor/ mentor, (626) 991-2211

Timeline

Project Coordinator

Tru Ties Organization
06.2019 - 02.2025

Office Coordinator/ Lead Dispatcher

Titan Environmental Solutions
09.2017 - Current

Head Dispatcher/ Customer Service

Platinum Contractors
10.2011 - 03.2016

High School Diploma -

Huntington Park High School

Some College (No Degree) - Public Relations

Long Beach City College

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Yesenia Trujillo