Alexis Lewis
Houston
Summary
Looking for a professional opportunity where I can utilize my creative and technical skills; strive to be a valuable asset and grow in an established company.
Overview
10
10
years of professional experience
Work History
Data Analyst
TITAN Environmental Solutions
02.2024 - 11.2024
- Produced reports using reviewed data collected.
- Utilized data tools to effectively clean and organize data collected.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in complete and correct reports.
- Managed large-scale databases to ensure timely access to critical information for clients.
Dispatcher
TK Elevator
11.2022 - 02.2023
- Responsibilities include communicating with customers and operations staff daily
- Receiving calls and emails from customers requesting services and dispatching technicians to the appropriate locations
- Gather all details from the customer on their issues so technicians have as much information as possible before arriving to sites
- Tracking customer requests and technician schedules
- Update operations and branch management on service request issues and statues
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Rep/Dispatcher
Solatube International
04.2022 - 11.2022
- Responsibilities include placing inbound and outbound calls to schedule appointments between homeowners and Solatube sales reps
- Receive and process sales leads from web, phone, emails and tradeshows
- Interact and assist with showroom walk in customers
- Dispatch sales and installation teams coordinating schedules, resolve customer issues and maintain communication with customer and installers throughout installation process
Receptionist
XO Stem
06.2021 - 12.2021
- Provide energetic, efficient, organized and friendly secretarial support
- Managing inventory and supplies, handling phone duties, company correspondence, and appointment scheduling
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Appointment Setter/Customer Service Rep
3 Day Blinds
07.2018 - 03.2020
- Responsible for answering calls from prospective customers interested in home window treatment with a design consultation
- Book the appointment using a web-based appointment system
- Qualify all incoming calls, converting calls into appointments, communicate all information to design consultants regarding cancellations or appointment details
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Processor Assistant
New American Funding
08.2014 - 03.2018
- Primary responsibilities include assisting staff (loan officers, processors, etc.) with loan setup by preparing and reviewing loan documents
- Enter application information into the Encompass loan system
- Work with all parties involved in the loan process including but not limited to customers, loan officers, escrow, title, etc., to order and collect any additional loan documentation
- Increased productivity by effectively managing workload and prioritizing tasks.
Education
High School Diploma -
Etiwanda High School
Fontana, CA06.2008
Skills
- Customer Service
- Office Administration
- Data Entry
- Dispatch/Scheduling
- Multitasking/Organization
- Data analysis
- Excel functions
- Data interpretation
- Verbal and written communication
Timeline
Data Analyst
TITAN Environmental Solutions
02.2024 - 11.2024
Dispatcher
TK Elevator
11.2022 - 02.2023
Customer Service Rep/Dispatcher
Solatube International
04.2022 - 11.2022
Receptionist
XO Stem
06.2021 - 12.2021
Appointment Setter/Customer Service Rep
3 Day Blinds
07.2018 - 03.2020
Processor Assistant
New American Funding
08.2014 - 03.2018
High School Diploma -
Etiwanda High School
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