Gage Stanton
Puyallup
Summary
Results-driven sales professional with experience managing high-volume client accounts, coordinating service operations, and driving revenue through consultative relationships. Proven ability to build strong cross functional connections and collaborate with technicians and operations teams in fast-paced environments. Seeking a sales/account management role in commercial HVAC where strong communication, organization, and relationship-building skills can contribute to business growth and client retention.
Overview
7
7
years of professional experience
Work History
Service Advisor
BMW North West
01.2023 - Current
- Manage 20-30 customer accounts with sales of over $200k monthly
- Generate repair estimates and maintenance recommendations, balancing customer needs with company sales objectives.
- Daily customer relationship development in a high volume service department, coordinating repair timelines, approvals, and recommendations.
- Coordinate with technicians and parts departments to improve workflow efficiency and ensure timely service completion.
- Generated $2.1M in annual sales revenue in 2024 and exceeded $2.4M in annual sales in 2025 in a 100% commission-based sales environment.
- Build long-term customer trust through consultative communication and proactive problem resolution.
- Handle multiple customer accounts simultaneously while maintaining strong organizational accuracy and customer satisfaction.
- Managed communication with extended warranty vendors regarding claim approvals, repair estimates, and coverage negotiations to support efficient service operations and customer satisfaction.
- Support departmental revenue goals through effective upselling of maintenance and repair services.
Service Advisor
Mercedes-Benz
01.2020 - 01.2023
- Coordinated customer service appointments, repair communication, and vehicle delivery timelines in a fast-paced dealership environment.
- Managed dealership loaner vehicle inventory, including scheduling, availability tracking, vehicle turnover, and customer assignment coordination.
- Arranged and coordinated third-party rental and contracted loaner vehicles to support customer mobility during extended repair timelines.
- Collaborated with service technicians, warranty teams, and outside vendors to ensure efficient service operations and positive customer experiences.
- Maintained accurate fleet and customer records while balancing multiple scheduling priorities and operational deadlines.
- Assisted customers with transportation solutions, insurance coordination, and service updates to improve overall customer satisfaction and retention.
- Supported daily operational workflow by helping manage appointment flow, repair status communication, and vehicle logistics.
Assistant Used Car Manager
Mercedes-Benz
01.2019 - 01.2020
- Assisted in managing daily operations of the used vehicle department, supporting inventory oversight, vehicle merchandising, pricing, and sales performance.
- Managed dealership inventory fleet, including vehicle acquisition tracking, inventory organization, aging management, and lot presentation.
- Coordinated vehicle reconditioning timelines with service, detail, and parts departments to improve inventory readiness and sales turnaround.
- Monitored inventory flow and market trends to support competitive pricing strategies and maximize profitability.
- Worked closely with sales staff and management to ensure accurate vehicle information, efficient inventory movement, and positive customer experiences.
- Helped oversee inventory logistics, including trade-ins, wholesale units, auction purchases, and vehicle transfers.
- Maintained detailed records and operational accuracy across inventory management systems and dealership software platforms.
Education
High School Diploma -
Auburn Mountainview High School
Auburn, WASkills
- Sales & Relationship Management
- Consultative Selling
- Customer Retention & Satisfaction
- Service Estimating & Quoting
- Account Coordination
- Cross-Functional Communication
- Scheduling & Operations Support
- Problem Resolution
- CRM & Dealer Management Systems
- Revenue Growth
- Time Management
- Team Collaboration
Timeline
Service Advisor
BMW North West
01.2023 - Current
Service Advisor
Mercedes-Benz
01.2020 - 01.2023
Assistant Used Car Manager
Mercedes-Benz
01.2019 - 01.2020
High School Diploma -
Auburn Mountainview High School