Guadalupe Angel
Memphis,Tennessee
Summary
Fast learner who thrives in information-rich environments, adept at absorbing new knowledge. Highly motivated to excel and exceed expectations in task completion. Demonstrated ability to work effectively in teams while maintaining a competitive edge throughout career. 5 years of successful experience as an innovative sales consultant, effectively promoting and selling diverse range of products and services.
Diligent customer service rep. with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office/Sales Assistant
Rogers used cars
Memphis, TN
04.2021
- I would answer phones, put there applications in online in our system make sure they went through, filing paper work, making sure customers were greeted at the door
Backup Team Lead Packer
Ijility
Olive Branch, MS
10.2024 - 11.2024
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Streamlined communication between warehouse staff, improving collaboration and creating a more cohesive working environment.
- Collaborated with cross-functional teams to ensure timely delivery of orders and fulfillment of customer needs.
- Reduced product damage incidents by providing comprehensive training on proper handling techniques to team members.
Picker Packer
Ijility
Olive Branch, MS
05.2023 - 07.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Seasonal job
Manager
Boost Mobile Authorized Retailer
Memphis, TN
06.2022 - 02.2023
- Customer service, sales, open and close store
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Picker Packer
Ijility
Olive Branch, MS
11.2021 - 01.2022
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Seasonal job
Sales/Customer Service Representative
TruGreen
Memphis, TN
07.2017 - 10.2017
- Customer and sales representative outbound an inbound Calls
- Making sure the customer is satisfied with our services an products
- Trying to upsell new services
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School -
Memphis Academy of Science and Engineering
Memphis, Tennessee05.2013
Skills
- Bilingual in both English & Spanish
- Computer literate
- Customer service
- Sales
- Call center
- Microsoft office
- Customer care
- Cash Handling
- Goal-Oriented
- Sales expertise
- Cash Register Operation
- Processing payments
- Complex Problem-Solving
- Opening and closing procedures
- Display building
- Cold-calling
- Brand and product knowledge
- Team support and assistance
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Customer Assistance
- Positive Customer Engagement
- Attention to Detail
- Excellent Written and Verbal Communication
Graduationdate
05/2013
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Backup Team Lead Packer
Ijility
10.2024 - 11.2024
Picker Packer
Ijility
05.2023 - 07.2023
Manager
Boost Mobile Authorized Retailer
06.2022 - 02.2023
Picker Packer
Ijility
11.2021 - 01.2022
Office/Sales Assistant
Rogers used cars
04.2021
Sales/Customer Service Representative
TruGreen
07.2017 - 10.2017
High School -
Memphis Academy of Science and Engineering