OLALLA BUENO
Bristol,IN
Summary
Dynamic and passionate team leader committed to enhancing patient care and fostering collaborative environments. Proven ability to inspire teams and drive initiatives that improve healthcare delivery and patient outcomes. Eager to leverage expertise in healthcare settings to contribute to a mission-driven organization dedicated to excellence in patient services. Ready to embrace new challenges and make a meaningful impact in the healthcare industry.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
NIMCHN- Elkhart, IN
Elkhart, IN
05.2025 - Current
- Patient scheduling, intake registrations. Check- in and Check out of patients. Providing patients with test/lab STI results. Processing patient payments and donations. Reminder calls for next day appointments. Community outreach participation with local health fairs.
Patient Coordinator/Assistant to Office Manager
Lagrange/Ligonier Family Dentistry
Lagrange, IN
09.2024 - 02.2025
- Patient scheduling, insurance verification. Checking in and Checking out of patients. Collecting payments, presenting treatment case presentations. Assisted with end of day closing with reports and nightly deposits. Discussed patient financials and options using Sunbit and CareCredit.
Schedule Coordinator
Deana Fugate; DDS
Goshen, IN
10.2022 - 07.2024
- Assisted with checking in and checking out patients. Answered multi phone lines Responded to all incoming correspondence via mail. Provided Administrative support to senior staff. Completed intake process for an average of 55 patients daily. Scheduling, treatment planning, and giving financing options to patients. Effective communication and interpersonal skills with the ability to build and maintain good working relations with dental staff.
Dental Receptionist
ABG Dental of Goshen/Elkhart
Goshen/Elkhart
05.2018 - 08.2022
- Assisted staff with Spanish translation. Verified Dental Insurance benefits. Processing of dental claims and payments from insurance companies and patients. Treatment planning, and finance options coordinator. Supervised the front office staff and helped assist with all clerical duties. Conducted daily end of day reports, as well as monthly reports and daily deposit logs.
Administrative Assistant
Michiana Dental Care- Mishawaka, IN
Mishawaka, IN
09.2016 - 10.2018
- Transferred incoming calls to the appropriate personnel. Managed the ordering and supplying of the front office needs to facility. Scheduling and Insurance eligibility. Verification Payment processing.
Education
GED -
Goshen High School
Goshen, IN06-2007
Skills
- Bilingual-Fluent in English and Spanish
- Confidential Records and Privacy Laws
- Dental Billing and Coding
- Scheduling/Customer Service
- Team management, Microsoft 365, Microsoft Word, Microsoft Teams, HIPAA, Office Administration, Dental Billing and Coding, Cash handling, Clinic, Supervising experience, Leadership, Communication kills, Time management, Insurance Verification, Typing, Accounts receivable, Google Teams jSalus EMR systems, Sales, Confidential Records and Privacy Laws, Filing, Bilingual-Fluent in English and Spanish, Emergency management, Cloud-based systems, Medical claims processing, Medical Records, Dentrix, Dentrix Ascend, Patterson Eaglesoft, Carestream Kodak Softdent, Microsoft PowerPoint, Working with adult and child populations, Medical Coding, Care plans, Microsoft Excel, Multi-line Phone stems, Medical Scheduling, Patient interaction, Financial transaction processing, Windows, Data entry, Dental terminology, OSHA, Basic math, Front Desk, Microsoft Outlook, Medical Office Experience, Computer operation, Phone Etiquette, Dental receptionist, very limited Chairside Assisting, Payment posting in medical billing systems, Employee orientation, Dental clinic, Patient care, Documentation review, English, Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
NIMCHN- Elkhart, IN
05.2025 - Current
Patient Coordinator/Assistant to Office Manager
Lagrange/Ligonier Family Dentistry
09.2024 - 02.2025
Schedule Coordinator
Deana Fugate; DDS
10.2022 - 07.2024
Dental Receptionist
ABG Dental of Goshen/Elkhart
05.2018 - 08.2022
Administrative Assistant
Michiana Dental Care- Mishawaka, IN
09.2016 - 10.2018
GED -
Goshen High School