Guadalupe Arrevillaga
Arlington
Summary
Dynamic team leader with proven success at Chick-fil-A, enhancing customer service and operational efficiency. Skilled in coaching and mentoring, I developed training materials that improved onboarding processes. Adept in social media marketing, I created engaging content that boosted community participation and fostered a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
04.2022 - Current
- Supervised a team ensuring high standards of customer service and operational efficiency.
- Trained new staff on company policies, procedures, and best practices for food safety.
- Conducted regular performance evaluations, providing constructive feedback to team members for improvement.
- Collaborated with management to develop training materials aimed at improving employee onboarding processes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Created social media content for Chick - fil - a store platforms, promotional campaigns, event highlights, and community engagement posts.
- Assisted in planning and promoting in store events to increase customer participation posts.
- Conducted onboarding and orientation sessions for new team members.
Education
BBA - Marketing
The University of Texas At Arlington
Arlington, TX12-2027
Associate of Arts - Marketing
Tarrant County College
Fort Worth, TX05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Team supervision
- Coaching and mentoring
- Goal setting
- Team motivation
- Feedback delivery
- Team leadership
- Social media marketing
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Chick-fil-A
04.2022 - Current
BBA - Marketing
The University of Texas At Arlington
Associate of Arts - Marketing
Tarrant County College