Guadalupe Avalos
Phoenix,AZ
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
J&A Arizona Greenhouses
07.2020 - Current
- Performed company’s bookkeeping and monitored customer’s accounts.
- Answered incoming calls and provided information for clients.
- Maintained daily report documents, memos and invoices.
- Conducted follow-up calls to maintain client engagement.
Call Center Representative
TTEC
08.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled caller complaints with empathy, leading to positive outcomes.
- Supplied callers with useful information.
- Directed callers to appropriate contacts or departments.
Cashier
Ross Dress for Less
10.2018 - 11.2019
- Performed company’s bookkeeping and monitored customer’s accounts.
- Answered incoming calls and provided information for clients.
- Maintained daily report documents, memos and invoices.
- Conducted follow-up calls to maintain client engagement.
Education
Associate Of Applied Science - Surgical Technology
Pima Medical Institute
Phoenix, AZHigh School Diploma -
Arizona Agribusiness & Equine Center High School
Phoenix, AZ05.2019
Skills
- Customer service
- Cash handling
- Problem-solving
- POS systems
- Relationship building
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
J&A Arizona Greenhouses
07.2020 - Current
Call Center Representative
TTEC
08.2019 - 06.2020
Cashier
Ross Dress for Less
10.2018 - 11.2019
Associate Of Applied Science - Surgical Technology
Pima Medical Institute
High School Diploma -
Arizona Agribusiness & Equine Center High School
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