Summary
Overview
Work History
Education
Skills
Languages
Timeline

Guadalupe Ayala

Stockton,CA

Summary

Dynamic customer service professional with proven expertise at Walmart, excelling in conflict resolution and fostering customer loyalty. Skilled in data entry and critical thinking, I effectively managed high-stress situations, enhancing user experience and streamlining operations. Committed to delivering exceptional service and training staff to uphold company standards.

Warehouse professional prepared with valuable experience in inventory management and logistics. Known for reliability and adaptability in fast-paced environments. Possesses strong organizational skills and collaborative mindset, consistently achieving high standards.

Warehouse professional with hands-on experience in inbound logistics and inventory management. Strong focus on teamwork, reliability, and adaptability to changing needs. Skilled in inventory tracking, palletizing, and use of warehouse management systems. Known for achieving results through collaboration and efficient workflow management.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Problem Solver

Amazon
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.

Inbound Associate

Amazon
01.2020 - 03.2024
  • Strengthened relationships with vendors through professional communication during shipment coordination efforts.
  • Assisted with the implementation of new software systems related to inbound logistics; streamlining workflow and improving overall efficiency.
  • Collaborated with team members to optimize inbound workflows, resulting in a more organized warehouse environment.
  • Expedited order fulfillment by swiftly unloading, organizing, and processing incoming shipments.
  • Maintained safe working conditions by adhering to established safety protocols during all inbound activities.
  • Coordinated with suppliers to resolve any discrepancies in shipment contents or delivery schedules.
  • Supported inventory management initiatives through consistent accuracy in entering item information into the warehouse system.
  • Facilitated smooth communication between various departments involved in the inbound logistics process.
  • Assisted in training new employees on proper procedures for receiving, sorting, and storing merchandise.

Cashier

Walmart
01.2013 - 01.2017
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Edison High School, Stockton, CA
2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Pallet jack
  • Scanning
  • Payment processing
  • Warehousing functions
  • Staff training
  • Microsoft PowerPoint
  • Paperwork processing
  • Call center operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inbound Associate - Amazon
01.2020 - 03.2024
Cashier - Walmart
01.2013 - 01.2017
Customer Service Representative - Walmart
Problem Solver - Amazon
Edison High School - ,

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Guadalupe Ayala