Guadalupe Barrera
Katy,TX
Summary
Dynamic Location Manager at Tax Free Shopping with a proven track record in operational oversight and customer service excellence. Skilled in hiring, training, and developing teams while ensuring high-quality service across multiple locations. Adept at problem-solving and logistics management, consistently enhancing customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Location Manager
Tax Free Shopping
11.2014 - Current
- Assisted Customer with Inquiries and resolved issues.
- Handel transactions and maintained customer satisfaction.
- Provide training and support to CSRs
- Ensured quality customer service and managed performance
- Oversaw hiring, training, and conduct onboarding of new staff.
- Create and managed weekly schedules; adjust last minute changes as needed.
- Cover shifts across multiple locations to ensure smooth operations.
- Ensured all electronic equipment is maintained and functional
- Managed operations across multiple locations
- Participated in marketing efforts and represented the company at events.
- Ensured customers were well-informed about services.
- Oversaw weekly Fedex drop-offs
Education
GED -
HCDE
Houston, TX04-2003
Skills
- Leadership &Team Management
- Hiring & Onboarding
- Training & Development
- Operational Oversight
- Scheduling & Workforce Management
- Problem- Solving & Decision - Marking
- Communication Skills
- Customer Service Excellence
- Time & Task Management
- Logistics & Administrative Support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Location Manager
Tax Free Shopping
11.2014 - Current
GED -
HCDE