GUADALUPE BARRIOS
Dallas
Summary
Scheduling Specialist II at Rayus Radiology with expertise in schedule coordination and a proven ability to resolve customer service issues. Known for a friendly demeanor and strong problem-solving skills, I effectively manage patient accounts and ensure compliance with regulations, enhancing operational efficiency and patient satisfaction. Fluent in Spanish and English.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Specialist II (Promotion)
Rayus Radiology
01.2024 - Current
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Verified insurance eligibility prior to scheduling appointments.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
Front Office Associate
Rayus Radiology
06.2022 - 12.2023
- Greet and communicate with patients in a respectful and friendly manner
- Ability to work independently and in a team environment in a fast paced environment
- Uses knowledge of insurance carriers and procedures that require waivers to obtain authorization
- Working knowledge of Microsoft Office; proficient with using computer systems and typing
- Schedules patients and enters imaging orders from referring physicians
Manager
Taco Joint
10.2020 - 06.2022
- Have full working knowledge of how to operate every aspect of the restaurant from the POS and the kitchen to sales and labor percentages
- Set a fun and safe working environment for every employee
- Communicate effectively with every customer and know how to properly de-escalate any arguments or altercations with both customers and employees
- Make sure all rules and regulations are being followed every shift.
Cashier/Bartender
Taco Joint
11.2016 - 09.2020
- Greet and communicate with customers in a respectful and friendly manner
- Have full knowledge of the ingredients in every menu item and the Point of Sale (POS) system.
Education
Associate of Science -
Eastfield College
Mesquite, TX12-2023
High School Diploma -
Skyline High School
06.2017
Skills
- ICD 10/CPT coding
- First Aid/CPR
- HIPPA
- Medical Terminology
- EPIC
- Fusion
- Instamed
- aRIES
- Insurance knowledge
- Friendly, Positive Attitude
- Strong Problem Solver
- Listening Skills
- Fluent in Spanish & English
Accomplishments
- Associate of Science
- Promoted from PRN to Full Time employment within two weeks.
- Youngest manager at Taco Joint.
Languages
Fluent English and Spanish
Certification
- CPR, National Heart Association - Feb.2024-Feb.2026
Timeline
Scheduling Specialist II (Promotion)
Rayus Radiology
01.2024 - Current
Front Office Associate
Rayus Radiology
06.2022 - 12.2023
Manager
Taco Joint
10.2020 - 06.2022
Cashier/Bartender
Taco Joint
11.2016 - 09.2020
Associate of Science -
Eastfield College
High School Diploma -
Skyline High School