Guadalupe Bolanos
North Chicago,IL
Summary
Dynamic Salesman with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
Work History
Sales Associate/Finance Manager
Napleton's Palatine Mazda
04.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Ensured deals were funded and paperwork was in order
Product Specialist
Old Orchard Nissan
05.2023 - 04.2024
- Assisted with demonstrations for vehicles to showcase functionality.
- Trained and provided coaching to junior team members.
- Continually expanded knowledge of the Nissan product line.
Salesman
Artlington Nissan
01.2023 - 04.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Responded to customer enquiries via telephone and email.
Salesman
Libertyville Chevrolet
09.2022 - 01.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Salesman
Kunes Country Ford Stateline Superstore
06.2022 - 09.2022
- Prepared purchased vehicles and completed final delivery checks.
- Worked with loss prevention in monitoring shopper behavior.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Salesman
Volkswagen
08.2021 - 05.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented sales strategies to increase profits.
Salesman
Huntley Ford
02.2020 - 07.2021
- Generated new leads through networking and attending industry events.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Salesman
Libertyville Chevrolet
10.2018 - 11.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Education
High School Diploma -
North Chicago Community High School
North Chicago, IL05.2018
Skills
- Leadership Communications
- Client Presentations
- Reading Comprehension
- Vehicle Auctions
- Pre-Owned Vehicles
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate/Finance Manager
Napleton's Palatine Mazda
04.2024 - Current
Product Specialist
Old Orchard Nissan
05.2023 - 04.2024
Salesman
Artlington Nissan
01.2023 - 04.2023
Salesman
Libertyville Chevrolet
09.2022 - 01.2023
Salesman
Kunes Country Ford Stateline Superstore
06.2022 - 09.2022
Salesman
Volkswagen
08.2021 - 05.2022
Salesman
Huntley Ford
02.2020 - 07.2021
Salesman
Libertyville Chevrolet
10.2018 - 11.2019
High School Diploma -
North Chicago Community High School
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