Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Cadena

Aurora,IL

Summary

With a personable and dedicated approach, I have gained valuable experience in various fields such as logistics, accounting, and data clerk roles within the customer service industry. As a solid team player, I possess an upbeat and positive attitude, along with the proven ability to establish strong connections with clients. My motivation lies in ensuring customer satisfaction and making meaningful contributions to the success of the company. I am articulate, enthusiastic, and results-oriented, with a genuine passion for fostering relationships, nurturing partnerships, and driving business growth.

Overview

4
4
year of professional experience

Work History

Private Label Customer Care

Napcoinc
Naperville, IL
07.2023 - Current
  • Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
  • Provided guidance to CSRs on how to handle difficult customers or situations.
  • Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
  • Collaborated with other departments to resolve complex problems quickly for customers.
  • Worked closely with Quality Assurance personnel to identify root causes of recurring problems.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Care Representative

Sellbackyourbook
Montgomery, IL
05.2023 - 07.2023
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.

Education

High School diploma -

Somonauk high school
05.2023

Skills

  • Communicates clearly and precisely in group settings
  • Fluent in English and Spanish
  • Growth mindset
  • Open to criticism and feedback
  • Customer Relations
  • Data Tracking
  • overseeing the logistics team
  • Experience in accounting

Timeline

Private Label Customer Care

Napcoinc
07.2023 - Current

Customer Care Representative

Sellbackyourbook
05.2023 - 07.2023

High School diploma -

Somonauk high school
Guadalupe Cadena