Guadalupe Cantor
Menifee,CA
Summary
Dynamic leader with a proven track record at Costco Wholesale, enhancing membership retention and driving new acquisitions through strategic promotions and personalized service. Excelled in problem-solving and team management, achieving high customer satisfaction. Skilled in conflict resolution and sales leadership, fostering team growth and improving performance.
Overview
3
3
years of professional experience
Work History
Front End Supervisor/Membership Supervisor
Costco Wholesale
06.2022 - Current
- Collaborated with marketing team to create targeted membership promotions, driving new member acquisition.
- Enhanced membership retention through consistent communication and personalized services.
- Resolved member concerns efficiently, maintaining high levels of customer satisfaction.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Trained and coached team members on best practices for service and sales techniques.
Front End Supervisor
Costco
04.2022 - 06.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Maximized sales opportunities by promoting in warehouse offers, credit card applications, and loyalty programs at the point of purchase such as our executive membership level
- Enhanced team morale and productivity by implementing weekly feedback sessions.
Front End Cashier
Costco
01.2022 - 04.2022
- Enhanced member satisfaction by providing efficient and friendly member service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for members.
- Supported stocking efforts by organizing merchandise near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall warehouse sales goals.
- Participating in our marketing focus such as CitiVisa and executive Eblock focuses.
Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team Management
- Team building
- Employee Motivation
- Conflict Resolution
- Training and Development employees
- Professionalism
- Sales Leadership
- Communication
- Improve performance
Timeline
Front End Supervisor/Membership Supervisor
Costco Wholesale
06.2022 - Current
Front End Supervisor
Costco
04.2022 - 06.2022
Front End Cashier
Costco
01.2022 - 04.2022
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