Guadalupe Cardenas
Chicago,IL
Summary
Human Services Professional with strong expertise in case management, client support, and community resources. Demonstrates reliable focus on team collaboration and achieving results, with adaptability to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Recognized for effective communication and empathetic support.
Overview
15
15
years of professional experience
Work History
Human Services Caseworker
IL Department of Human Services
Chicago, IL
05.2021 - Current
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Made final determination of client eligibility for Snap, Medicaid and Cash assistance programs.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Effectively organizes and prioritizes multiple tasks in a fast-paced environment, ensuring timely and accurate completion despite shifting deadlines.
- Prepares correspondence, including notices of determinations affecting claimants’ rights and benefits, and provides responses to inquiries regarding claims information or rationale for determinations.
Automated Logistical Specialist (92A)
IL Army National Guard
Riverside, IL
01.2019 - 01.2025
- Establish and maintain records and other documents such as inventory, material control, accounting and supply reports.
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents.
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.
- Managed supply chain operations, ensuring timely and accurate logistics support for military missions.
- Coordinated transportation of equipment and supplies, optimizing routes and reducing delivery times.
- Trained junior personnel on logistical procedures, enhancing team proficiency in inventory management systems.
- Honorably Discharged
Assistant Sales Manager
Mobily LLC - Authorized Seller For AT&T
Wheeling, IL
12.2019 - 05.2021
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Trained and mentored team members on product knowledge and effective sales techniques.
Relationship Manager
Bank Of America
Chicago, IL
09.2013 - 11.2019
- Maximized depth and profitability of customer’s relationship by partnering with sales specialists in Retail Lending, Investments and other product areas to ensure customer financial needs were being met.
- Proactively manage risk in every business, product and service transaction leveraging available tools
- Cultivated and maintained strong client relationships to enhance customer loyalty and satisfaction.
- Developed tailored financial solutions aligned with clients' goals and risk tolerance.
Sales Associate
Foot Locker Inc.
Chicago, IL
02.2013 - 07.2014
- Handled receiving incoming inventory items and organizing them according to size and type
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Enhanced customer satisfaction through knowledgeable product recommendations and personalized service.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
Customer Service Representative
State Farm
Chicago, IL
09.2011 - 02.2013
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Met with prospective customers and business owners in their homes, businesses and other settings.
- Resolved customer inquiries using CRM software, ensuring prompt and accurate information delivery.
- Streamlined claims processing by implementing efficiency-enhancing procedures, improving turnaround times.
Education
High School Diploma -
Prosser Career Academy
Chicago, IL05-2012
Skills
- Sales
- Technology proficient
- Management
- Bilingual in English and Spanish
- Customer service
- Military experience
Languages
Spanish
Native or Bilingual
Timeline
Human Services Caseworker
IL Department of Human Services
05.2021 - Current
Assistant Sales Manager
Mobily LLC - Authorized Seller For AT&T
12.2019 - 05.2021
Automated Logistical Specialist (92A)
IL Army National Guard
01.2019 - 01.2025
Relationship Manager
Bank Of America
09.2013 - 11.2019
Sales Associate
Foot Locker Inc.
02.2013 - 07.2014
Customer Service Representative
State Farm
09.2011 - 02.2013
High School Diploma -
Prosser Career Academy