NAFEESA DAY
Aurora,IL
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Analytical Human Services Caseworker with in-depth knowledge of state program forms, procedures and policy systems. Accommodating individual skillful in creating customized plans for each client. Commended for effectively handling complex claims and rectifying discrepancies.
Overview
21
21
years of professional experience
Work History
Human Services Caseworker
State of Illinois
Naperville, IL
12.2013 - Current
- Complete intake interviews for public assistance programs (SNAP, Medicaid, and TANF)
- Assisted customers with questions regarding program eligibility and policies
- Utilized complex client management systems, both digital and manual, maintained sensitive information in highly encrypted databases.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Loss Prevention Specialist
Ross Stores
Hillside, IL
06.2013 - 11.2013
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Headed safety and loss prevention programs by guiding staff.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Customer Service Representative
Meijer Inc
Aurora, Illinois
10.2006 - 05.2007
- Fully responsible for daily operation of client purchases, handling and recording of receipts.
- Reconciliation of daily cash to register receipts.
- Performed cash transactions and cash management systems.
- Assisted customers’ one on one by answering questions regarding store as well as inventory.
- Worked directly with inventory management to ensure store had maintained level of readiness at all times.
- Educated customers on promotions to enhance sales.
Assistant Teacher
Children’s World
Bolingbrook, Illinois
03.2003 - 06.2006
- Managed 15-20 children daily, teaching basic concepts through writing development.
- Responsible for preparation and incorporation of daily lesson plans, ensuring required standards were met.
- Used newly designed learning activities, to enrich learning process and child development.
- Aided lead teachers as necessary in all activities.
Education
BA - English
Aurora University
Aurora, IL4 2012
Bachelor of Arts - Sociology
Aurora University
Aurora, IL4 2012
Master of Arts - Public Administration
DePaul University
Chicago, IL06-2023
No Degree - General Studies
College of DuPage
Skills
- MS Office
- Problem resolution
- Relationship development
- Process improvement
- Operational improvement
- Teaching
- Business operations
- Project organization
- Recording
- Sales
- Cash management
- Inventory Management
- Referral Coordination
- Case Documentation
- Family Maintenance
- Client Education
References
References available upon request.
Timeline
Human Services Caseworker
State of Illinois
12.2013 - Current
Loss Prevention Specialist
Ross Stores
06.2013 - 11.2013
Customer Service Representative
Meijer Inc
10.2006 - 05.2007
Assistant Teacher
Children’s World
03.2003 - 06.2006
BA - English
Aurora University
Bachelor of Arts - Sociology
Aurora University
Master of Arts - Public Administration
DePaul University
No Degree - General Studies
College of DuPage
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