OPHELIA J MURRAY
CHICAGO,IL
Summary
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Human Services Caseworker
State Of Illinois - Dept. Of Human Services
Chicago, IL
03.2020 - Current
- Possesses knowledge of DHS policy and ability to explain aspects of each program's policy to clientele
- Timely and correctly process at least 10 applications per day for agency assistance programs as well as completes proper accurate documentation and write ups of all actions taken on each case
- Conducts concise and thorough interviews in effort to obtain required information needed to determine eligibility, in addition to, ensuring that customer understands their rights and responsibilities regarding each program
- Refers customers to other community or state agencies and resources that offer non-DHS services
- Adheres to procedures that maintain integrity and security of agency's computer system and ensures proper maintenance of case records and files
Home Health Care Aide
Help At Home, LLC
Chicago, IL
11.2016 - 02.2020
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
Substance Abuse Counselor
Cornerstone Recovering Community
CHICAGO, IL
05.2012 - 07.2016
- Provided counseling and support to clients with chemical dependency issues who were in recovery and recently paroled from correctional institutions
- Managed a case load of 30 patients with substance dependence and co-occurring Axis I and Axis II disorders
- Completed required documentation in a timely manner and maintained group sign-in sheets
- Facilitated groups sessions geared towards reducing the negative impact of the use of alcohol and other drugs of dependency
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Reviewed and evaluated clients' progress in relation to goals described in treatment plans
- Supervised counseling interns during clinical practicum phase
- Participated in the development of improved strategies for supervision and training
Catering Manager
Catering Out The Box, LLC
Chicago, IL
03.2004 - 05.2010
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Managed employees throughout preparation and service in-house and during off-site events
- Worked with chefs to plan menus according to client needs and budgets
- Placed orders with vendors on regular basis
- Investigated and integrated enhanced service and team management strategies to boost business profits
Education
Master Of Science - Psychology
Capella University
Minneapolis, MN2018
Basic Certificate - Addiction Studies
City Colleges Of Chicago-Kennedy-King College
Chicago, IL2012
Bachelor Of Arts - Liberal Arts
Columbia College Chicago
Chicago, IL2002
Skills
- Completed case management, including maintenance of individual client files, group rosters, and group notes
- Directed disposition of sensitive or problematic client situations to appropriate supervisor
- Promoted client compliance and satisfaction with program requirements, and dealt effectively with wide variety of client personalities, including hostility, resistance, and denial
- Oversaw student interns and assisted with training of new staff members
- Possess strong interpersonal skills and team player mindset that promotes positive work environment
- Maintained accurate, legible written records and assisted clinical supervisor during state inspections
- Coordinated care with client's treatment team
- Knowledge of 2060 Rule as well as Federal and State confidentiality requirements
- MS Office
- Conducted intakes, transfers, orientation, and other client activities as needed
- Problem-Solving
Certification
Certified AODA Counselor (CADC) May 2022
Illinois Alcohol & Other Drug Abuse Professional Certification Association
Timeline
Human Services Caseworker
State Of Illinois - Dept. Of Human Services
03.2020 - Current
Home Health Care Aide
Help At Home, LLC
11.2016 - 02.2020
Substance Abuse Counselor
Cornerstone Recovering Community
05.2012 - 07.2016
Catering Manager
Catering Out The Box, LLC
03.2004 - 05.2010
Master Of Science - Psychology
Capella University
Basic Certificate - Addiction Studies
City Colleges Of Chicago-Kennedy-King College
Bachelor Of Arts - Liberal Arts
Columbia College Chicago
Certified AODA Counselor (CADC) May 2022
Illinois Alcohol & Other Drug Abuse Professional Certification Association
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