Lisa Marie Scott
Steger,IL
Summary
Ambitious, career-focused job seeker, anxious to thrive in a position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
Chicago, Illinois
01.2024 - Current
- Maintained accurate case records in compliance with departmental guidelines.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Interviewed applicants to verify information eligibility for public assistance.
- Conducted assessments of family strengths, needs and barriers.
- Process SNAP, TANF, Medicaid
Domestic Violence Advocate
Metropolitan Family Services
Chicago, IL
04.2023 - 12.2023
- Evaluated and addressed individual client needs and concerns.
- Maintained and developed community relationships to support various client referrals.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Assisted clients with permanent housing transitions.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
Patient Service Representative
Advocate Aurora Health
Olympia Fields, IL
08.2021 - 04.2023
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Referred patients to appropriate professionals and services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Processed and invoiced records requests from patients, providers and third parties.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Computed balances, totals or commissions to support accounting team.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
Education
Master of Arts - Criminal Justice
Governors State University
University Park, IL05.2022
Bachelor of Arts - Criminology & Criminal Justice, Political Science
Southern Illinois University Carbondale
Carbondale, IL05.2018
Skills
- Registration and Scheduling
- Resolving Problems
- Documenting and Recording Information
- Microsoft Office
- Confidentiality and Data Security
- Administrative and Office Support
- Organized and Efficient
- Punctual and Hardworking
- Records Management
- Insurance Authorizations
- Judgement and Decision Making
- Creative and Critical Thinking
- File Management
- Employee Performance Reviews
- Customer Service
- Conflict Resolution
- Attention to Detail
- Homeless and Dual Diagnosed Populations
- Case Needs Assessment
- Public assistance
Certifications
- 40-Hour Domestic Violence Certificate
Volunteer Experience
- Adopt-A-Spot, Black Women's Task Force - cooperative effort to clean, maintain, improve, and beautify our local environment.
- Gum Drop Kids, Black Women's Task Force - a non-profit organization that helps at-risk kids by providing them with much needed food.
- Southern Illinois AIDS Coalition, Black Women's Task Force - Helping low-income families impacted by HIV / AIDS in 19 Southern-most counties of Illinois. Working to raise awareness about impact of HIV / AIDS.
Timeline
Human Services Caseworker
Department of Human Services
01.2024 - Current
Domestic Violence Advocate
Metropolitan Family Services
04.2023 - 12.2023
Patient Service Representative
Advocate Aurora Health
08.2021 - 04.2023
Master of Arts - Criminal Justice
Governors State University
Bachelor of Arts - Criminology & Criminal Justice, Political Science
Southern Illinois University Carbondale