Luz Maria Mojica
Lansing,IL
Summary
Client-driven with 7 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex paperwork. Able to work remotely for the last 3 years as times has changed and was able to adapt accordingly.
Overview
8
8
years of professional experience
Work History
Human Services Caseworker
IL Department of Human Services
08.2020 - Current
- Receives, processes and assists customers providing applications for public assistance
- Managed a caseload of over 10 clients, prioritizing needs and maintaining accurate records.
- Looked over and respond to emails and faxes
- Listened to voicemails and returned calls as needed
- Scheduled customers for telephonic interviews
- Made outbound calls to conduct interview or request the necessary information if unable to verify
- Improved client outcomes by conducting interviews, verifying information, and recommending services.
Office Associate
IL Department of Human Services
12.2018 - 08.2020
- Entered information into our computer database
- Gave clients their link cards once approved
- Interacted with customers by phone, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained spreadsheets in Excel to track and chart information such as inventory.
- Streamlined check-in processes for improved efficiency and reduced wait times.
Office Assistant
IL Department of Transportation
02.2018 - 12.2018
- Scheduled PreConstruction meetings
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone or email.
Legal Assistant
Costa Ivone, LLC
02.2016 - 02.2018
- Looked up insurance, medical reports, billing, and police or incident reports
- Found Worker Compensation information as well as arbitration information
- Negotiated bills with medical departments.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
Education
High School Diploma -
Hubbard High School
Chicago, IL06.2010
Skills
- Managing
- Researching
- Decision Making
- Communicating
- Supervising
- Analyzing
- Processing
- Customer Service
- Negotiating
- Call Center
- Remote
- Proficient in Outlook
- Task Prioritization
- Data Entry
- Multitasking
- Scheduling
- 47 WPM
- Case Management
- Organizational Skills
- Database Management
- Spreadsheet Management
- Administrative Support
- Inventory Management
- Legal Administrative Support
- Application Support
- Document Management
- Proficient in Microsoft
- Proficient in Google
- Records Management
Languages
Spanish
Native or Bilingual
Timeline
Human Services Caseworker
IL Department of Human Services
08.2020 - Current
Office Associate
IL Department of Human Services
12.2018 - 08.2020
Office Assistant
IL Department of Transportation
02.2018 - 12.2018
Legal Assistant
Costa Ivone, LLC
02.2016 - 02.2018
High School Diploma -
Hubbard High School
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