ALEXIS CARDOZO
Katy,US
Summary
Professional manager with strong track record in onsite operations. Known for driving operational excellence and fostering collaborative work environment. Focused on achieving results and adapting to changing needs, with over 8 years of expertise in management and conflict resolution.
Overview
8
8
years of professional experience
Work History
Onsite Manager
The Xcel Group
10.2023 - Current
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
- In charge of attendance and payroll documentation, time-card approval and leave requests for all 57 employees
- Improved employee satisfaction/morale by conducting thorough HR audits and implementing effective recommendations.
- Head of multiple projects concurrently while maintaining high performance levels across all of the jobsite.
- Worked flexible hours (on call) across nights, weekends, and holiday shifts.
- Traveled to multiple states to help with assisting new distribution centers with training other OMs and employees
Supervisor
Sams Club
11.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Used strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Fixed problems among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Worked with other departments to achieve organizational goals, fostering teamwork across various functions.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
EFC Supervisor
HEB
11.2021 - 11.2022
- Bring in truckload of pallets from the shipments received from the warehouse and put them away to desired spot in the store
- Answer the phone and deal with customers that have a problem with their orders giving them a new order that has to be re-shopped or a complete refund
- Managed 18-26 personal shoppers at once to get all orders out in a timely order to the customers as well as making sure on track with personal shoppers through out the store
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Followed all company policies and procedures to deliver quality work.
Overnight Stocker
Walmart
02.2020 - 11.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Assisted customers with locating items and providing product information
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
- Resolved customer complaints and disputes in a professional and timely manner
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Personal Shopper
Kroger
01.2017 - 11.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently met deadlines and quality goals for accuracy and timeliness
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Education
Continuing education - CNC training
Sam Tech
1911 Antoine Dr11.2026
High School Diploma -
Patricia E. Paetow Highschool
Katy, Texas05.2020
Skills
- Bilingual (English & Spanish)
- Maintaining Safety
- Communication skills
- Customer Service
- Very time efficient
- Multitasker
- Fast learner
- Goal-Oriented
- Complex Problem-Solving
- Strategic Planning
- Training and mentoring
References
- Dolores Jaurequi, HEB, Floral Manager, (832)-397-0987
- John Compian, HEB, Store Manager, (281)-687-3510
- Lupita Torres, Sam's Club, Store Manager, (832)-882-5923
Timeline
Onsite Manager
The Xcel Group
10.2023 - Current
Supervisor
Sams Club
11.2022 - 09.2023
EFC Supervisor
HEB
11.2021 - 11.2022
Overnight Stocker
Walmart
02.2020 - 11.2021
Personal Shopper
Kroger
01.2017 - 11.2019
High School Diploma -
Patricia E. Paetow Highschool
Continuing education - CNC training
Sam Tech
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