Guadalupe Carlos
InterSolutions
PHOENIX,AZ
1
Certification
23
years of professional experience
Bilingual leasing agent with a goal-oriented mindset, dedicated to enhancing resident satisfaction through effective communication and timely issue resolution.
Work History
Leasing Agent
4 Months- Assisted prospective tenants in property tours, enhancing customer engagement and satisfaction.
- Coordinated lease documentation and application processing for timely approvals.
- Responded to tenant inquiries promptly, fostering strong relationships and effective communication.
- Managed property listings on online platforms, increasing visibility and attracting potential renters.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Supported move-in and move-out procedures, ensuring compliance with company policies.
- Collaborated with maintenance teams to address tenant requests efficiently, enhancing living conditions.
EVS
9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Cashier/Assistant Manager
7 Years 9 Months- Supervised daily operations, ensuring smooth transaction processes and customer satisfaction.
- Trained and mentored new cashiers on register systems and store policies.
- Managed inventory levels, coordinating stock replenishment to optimize sales.
- Implemented efficient checkout procedures, reducing wait times for customers.
- Assisted in developing promotional displays to enhance product visibility and attract customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
Data Analyst
17 Years 6 Months- Analyzed large datasets to identify trends and support data-driven decision-making.
- Developed interactive dashboards using Tableau to visualize key performance metrics.
- Collaborated with cross-functional teams to streamline data collection processes and enhance reporting accuracy.
- Implemented data validation procedures to ensure integrity and reliability of analytical outputs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Emailed and answered incoming calls from customers
Leasing/Assistant Manager/Manager
2 Years 11 Months- Assisted in processing lease applications and tenant screening procedures.
- Coordinated property showings and responded to inquiries from prospective tenants.
- Managed lease documentation, ensuring compliance with legal requirements and company policies.
- Supported marketing efforts by creating promotional materials for available properties.
- Maintained accurate records of rental payments and tenant communications within management software.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma
Skills
Leasing and sales
Goal-oriented mindset
Telephone and email etiquette
Move-in coordinationC
Bilingual English/Spanish
Cash handling
Customer Service
Software applications
Certification
Office Preparation 02/1999
Microsoft Office
Excell
Timeline
Leasing Agent
InterSolutions
04.2026 - CurrentRead More
EVS
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07.2025 - 04.2026Read More
Cashier/Assistant Manager
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10.2017 - 07.2025Read More
Data Analyst
D-Link Systems
06.2006 - 12.2023Read More
Leasing/Assistant Manager/Manager
Consolidated Asset Management
07.2003 - 06.2006Read More
Whilshire Adult Ed
High School Diploma
Read More