Guadalupe Cerecerez
Killeen,TX
Summary
Proven Sales Specialist with a track record of enhancing customer satisfaction and expanding client bases, notably at Cleo Bay Subaru. Skilled in customer relationship building and sales expertise, achieving significant revenue growth through strategic upselling. Demonstrates exceptional interpersonal communication, ensuring client retention and loyalty. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Don Ringler Chevrolet
04.2024 - Current
- Addressed client concerns promptly and provided exceptional service, enhancing client satisfaction.
- Increased revenue through effective use of upselling and cross-selling strategies.
- Expanded customer base through cold calling, networking, and relationship building.
- Identified and targeted high-potential accounts to increase sales revenue.
Sales Specialist
Cleo Bay Subaru
04.2023 - 04.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Lift Truck Operator
HEB Distribution Center
12.2022 - 04.2023
- Mitigated product damages through precise maneuvering of lift trucks in cramped and congested locations.
- Supported inventory management efforts by regularly performing stock audits, utilizing a lift truck for accessing elevated storage spaces.
- Streamlined loading and unloading processes with efficient operation of lift trucks for various types of cargo.
- Maintained cleanliness standards to ensure safe lift truck movement by promptly removing debris or spilled materials within the warehouse environment.
Salesperson
Waco Mitsubishi
01.2020 - 10.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Education
Associate of Applied Science - Dental Assisting
ATI Career Training Center - Waco
Waco, TX05.2010
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Product and Service Sales
- Customer Retention
- Client Service
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Don Ringler Chevrolet
04.2024 - Current
Sales Specialist
Cleo Bay Subaru
04.2023 - 04.2024
Lift Truck Operator
HEB Distribution Center
12.2022 - 04.2023
Salesperson
Waco Mitsubishi
01.2020 - 10.2022
Associate of Applied Science - Dental Assisting
ATI Career Training Center - Waco
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