Guadalupe Cortez
Thornton,Colorado
Summary
Experienced production leader knowledgeable about airlines practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
WFS
2022.02 - Current
- Completed counters opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped airlines management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
Customer Service Agent
Worldwide Flight Services
2021.03 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Insurance Agent
PLS Financial Services
2019.11 - 2021.03
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Calculated premiums and established payment methods for sales.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Conducted annual reviews of existing policies to update information.
- Finalized sales and collected necessary deposits.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Duty Manager
Aerovias De Mexico SA De CV
2023.03 - 2024.05
Education
GED -
St. Augustine College
07.2017
Skills
- Technical Proficiency
- Guest Satisfaction
- Advertising Strategy
- Positive Learning Environment
- Creative Solutions
- Administrative Duties
- POS Inventory System Operation
- Safety and Security Enforcement
- Effective Listening and Communication
Timeline
Duty Manager
Aerovias De Mexico SA De CV
2023.03 - 2024.05
Shift Supervisor
WFS
2022.02 - Current
Customer Service Agent
Worldwide Flight Services
2021.03 - Current
Insurance Agent
PLS Financial Services
2019.11 - 2021.03
GED -
St. Augustine College
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