Guadalupe Delgado Leon
Summary
Dynamic and dedicated professional with extensive experience at El Chingon, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest experiences through effective problem-solving and team collaboration. Skilled in managing high-pressure situations while maintaining service quality, ensuring customer satisfaction and efficient operations.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in hostess or server role.
Overview
2
2
years of professional experience
Work History
Server
El Chingon
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Restaurant Hostess
El Chingon
07.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Takeout/Food Runner
El Chingon
04.2023 - 07.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
High School Diploma -
Franklin Learning Center
616 N 15th St Philadelphia, PA 19130 United State06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Problem-solving
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
El Chingon
09.2024 - Current
Restaurant Hostess
El Chingon
07.2023 - 08.2024
Takeout/Food Runner
El Chingon
04.2023 - 07.2023
High School Diploma -
Franklin Learning Center
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