Guadalupe Franco
Houston,TX
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
3
3
years of professional experience
Work History
Sales Representative Manager
Boost mobile by 2020mobile corp
Houston, Tx
01.2024 - Current
- Managed team communications to enhance customer engagement and satisfaction.
- Assisted in developing sales strategies to increase market presence and revenue.
- Coordinated training sessions for new sales representatives to improve product knowledge.
- Monitored inventory levels to ensure product availability for customers and sales team.
- Identified potential customers and developed relationships with them.
- Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
- Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Resolved conflicts between customers and company representatives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Money management
Team Leader
Burger King
Houston, Tx
03.2022 - 12.2023
- Supervised team operations during peak hours to ensure efficient service.
- Trained new staff on food preparation and customer service standards.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Enforced health and safety regulations in food handling practices.
- Coordinated shifts and schedules to maintain optimal staffing levels.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Skills
- Sales strategy
- Customer engagement
- Inventory management
- Training coordination
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative Manager
Boost mobile by 2020mobile corp
01.2024 - Current
Team Leader
Burger King
03.2022 - 12.2023