Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Guadalupe Gallegos

Liberal,KS

Summary

Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Hardworking individual with strong organizational skills. Ready to help the team achieve company goals and to achieve a long-term career commitment.

Overview

18
18
years of professional experience

Work History

Bank Branch Manager

Equity Bank
09.2008 - Current
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Developed and executed strategies to grow bank's loan portfolio, and grow net income.
  • Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
  • Assessed employee performance and developed improvement plans.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Performed monthly quarterly, and yearly audits.
  • Balancing of cash drawers, vault, deposits, withdraws and accurate record keeping processes daily.

Store Manager

White's Foodliner
08.2006 - 09.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Performed daily cash drawer balancing
  • Assisted the customer with check cashing and purchasing of money orders.

Education

High School Diploma -

Hugoton High School
Hugoton, KS
05.2008

Skills

  • Sales Leadership
  • Cross-selling
  • Relationship building and management
  • Interviewing and Hiring
  • Proficient in MS Word, Excel, and Power point
  • Customer Service
  • Cash handling expertise
  • Coaching and Mentoring
  • Performance Reviews
  • Team Supervision
  • Excellent work ethic
  • Excellent time management skills
  • Conflict Resolution
  • Loans
  • Staff Development
  • Community Relations
  • Strong team-builder
  • Strong attention to detail
  • Goal Oriented

References

Mayra Corrales (620) 629-3761

Rosie Gomez (620) 655-4583

Mary Funk (620) 272-9995


Timeline

Bank Branch Manager

Equity Bank
09.2008 - Current

Store Manager

White's Foodliner
08.2006 - 09.2008

High School Diploma -

Hugoton High School

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Guadalupe Gallegos