Guadalupe Garcia
Chicago,IL
Summary
Seeking to obtain an PCT position where I can utilize my current skills, support a medical team, and provide outstanding patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
T-Mobile
Chicago, IL
05.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Personal Assistant
Department of Rehabilitation Services
01.2019 - Current
- Assists client with daily living activities such as bathing, changing, and feeding
Patient Care Technician
Swedish Covenant Hospital
01.2021 - 01.2023
- Took patient vitals such blood pressure, temperature, and blood glucose levels
Phlebotomist
RUSH Professional Building Laboratory
01.2020 - 01.2021
- Drew patient blood according to laboratory orders.
Education
Basic Certificate - Patient Care Technician
Malcolm X College
Chicago, IL01.2021
Basic Certificate - Phlebotomy
Malcolm X College
Chicago, IL01.2021
Skills
- Bilingual - Spanish & English
- Vitals Signs
- Glucose Monitoring
- Activities of Daily Living
- Infection Control
- HIPAA Compliant
- ROM Exercises
- Ambulate Residents
- Medical Terminology
- Intake/Output Calculation
- Biohazard Waste Protocol
Certification
- National Healthcare Association – Certified Patient Care Technician/Assistant Month Year?
- American Heart Association - Basic Life Support Month 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder Supervisor
T-Mobile
05.2024 - Current
Patient Care Technician
Swedish Covenant Hospital
01.2021 - 01.2023
Phlebotomist
RUSH Professional Building Laboratory
01.2020 - 01.2021
Personal Assistant
Department of Rehabilitation Services
01.2019 - Current
Basic Certificate - Phlebotomy
Malcolm X College
Basic Certificate - Patient Care Technician
Malcolm X College