Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Guadalupe Gordon

Las Vegas,NV

Summary

Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Thorough and reliable Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Caesars Entertainment
10.2022 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Facilitates and Leads Supervisor Experience Training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Training Supervisor

Caesars Entertainment
02.2022 - Current
  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Updated employees with latest policies, procedures and compliance standards.

Housekeeping Supervisor

Caesars Entertainment
01.2020 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Guest Room Attendant

Caesars Entertainment
06.2018 - Current
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
  • Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
  • Reported damages, disturbances and shortcomings to supervisor.

Skills

  • Public Speaking
  • Excel Software Proficiency
  • Teamwork/Team Building
  • Adaptability
  • Dependable and Reliable

Certification

Bar Apprentice and Bar Porter Certification

Guest Room Attendant Certification

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Manager

Caesars Entertainment
10.2022 - Current

Housekeeping Training Supervisor

Caesars Entertainment
02.2022 - Current

Housekeeping Supervisor

Caesars Entertainment
01.2020 - Current

Guest Room Attendant

Caesars Entertainment
06.2018 - Current

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Guadalupe Gordon