Guadalupe Guzman
Austin,TX
Summary
Dynamic leader with over 12 years of experience in inventory management and store operations. Known for effective communication and problem-solving skills, successfully training teams and analyzing sales data to improve performance and drive revenue growth.
Overview
12
12
years of professional experience
Work History
Inventory Manager
Metro by T-Mobile
Austin, TX
03.2014 - Current
- Managed inventory levels to ensure product availability and minimize shortages.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Coordinated supplier schedules for timely deliveries, enhancing supply chain efficiency.
- Supervised team members in inventory handling and best practices for organization.
- Trained staff on proper inventory control methods
- Analyzed sales trends to forecast demand and adjust stock accordingly.
- Developed procedures for receiving, storing, and distributing products, improving operational workflow.
- Conducted regular audits to maintain accurate stock records and identify discrepancies.
- Monitored inventories on computer to generate accurate reports.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified and investigated discrepancies between physical counts and computer records, implementing corrective actions to maintain accuracy.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
Store Manager
Metro by T-Mobile
Austin, Texas
03.2014 - Current
- Oversaw daily store operations and ensured efficient workflow.
- Managed inventory levels and coordinated stock replenishment processes.
- Conducted daily store operations, managing opening and closing procedures and overseeing cash handling.
- Balanced sales and reconciled cash while making bank deposits to ensure accurate end-of-day financial reporting.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints in a timely manner.
- Implemented promotional strategies to drive customer engagement and boost in-store traffic.
- Analyzed sales data to identify trends and inform business decisions.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed team schedules to optimize labor resources effectively.
- Recruited, trained and supervised new employees.
- Ensured compliance with company policies and safety regulations.
- Fostered a positive work environment through team-building activities.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
General Manager
Metro by T-Mobile
Austin, Texas
03.2014 - Current
- Oversaw daily operations and ensured efficient store management.
- Trained and mentored staff on customer service best practices.
- Coordinated employee schedules to optimize workforce productivity.
- Analyzed sales data to identify trends, informing strategies that enhanced overall performance.
- Managed vendor relationships for seamless supply chain operations.
- Conducted performance evaluations to support staff development initiatives.
- Managed daily business operations encompassing staffing, scheduling, inventory control, customer service, and sales to ensure smooth functioning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed service and sales strategies focused on enhancing customer retention and driving revenue growth.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recorded sales data each month to monitor revenue trends. to generate reports for business development planning.
Education
High School Diploma -
John H Reagan Early College High School
Austin, TX06-2013
Skills
- Inventory management
- Stock auditing
- Vendor relations
- Sales forecasting
- Customer relationship management
- Train staff
- Team leadership
- Reporting skills
- Problem solving
- Effective communication
- Strategic planning
- Time management
- Reporting processes
- Inventory audits
- Maintaining product levels
- Product replenishing
- Shipping and receiving
- Inventory reconciliation
- Transaction management
- Inventory distribution
- Demand forecasting
- Critical thinking
- Team development
- Mentoring and training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Inventory Manager
Metro by T-Mobile
03.2014 - Current
Store Manager
Metro by T-Mobile
03.2014 - Current
General Manager
Metro by T-Mobile
03.2014 - Current
High School Diploma -
John H Reagan Early College High School