Lupe Hendrickson
Hurst,TX
Summary
Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remain current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Efficient and detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and capable of anticipating needs of clients. Skilled multitasker proficient in [Software] and correspondence management.
Overview
17
17
years of professional experience
Work History
Care Manager
Benevolent Hearts Home Care
Bedford, Texas
06.2016 - Current
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Consulted with [Job title] to assess cases and enhance care
- Provided safe mobility support to help patients move around personal and public spaces
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency
- Monitored and assisted residents through individual service plans modulated by the facility
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Maintained appropriate filing of personal and professional documentation
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted patients with self-administered medications through [Action] and [Action]
- Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements
- Planned, prepared and served meals and snacks according to prescribed diets
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Remained alert to problems or health issues of clients and competently responded
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Determined specific needs and provided most appropriate level of services to ensure well-being
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Conferred with [Job title] to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Ran errands for customers, including shopping, and picking up other necessities
Membership Services Representative
Sam’s Club
Grapevine, TX
04.2009 - 03.2014
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Educated customers about billing, payment processing and support policies and procedures
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Acquired [Number] new customers, generating [Number]% of team revenue
- Provided ongoing guest service, including [Product or Service] advice
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in [Timeframe] business
- Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Investigated and resolved customer inquiries and complaints quickly
- Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color, and preparing attractive displays
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
Bachelor of Applied Science - Healthcare Administration
University of Phoenix
07.2014
Skills
- Case assessments
- Flexible
- Errands
- Employee hiring and retention
- Appointment setting
- Cooking meals
- Light cleaning
- Schedule management
Timeline
Care Manager
Benevolent Hearts Home Care
06.2016 - Current
Membership Services Representative
Sam’s Club
04.2009 - 03.2014
Bachelor of Applied Science - Healthcare Administration
University of Phoenix