Guadalupe Hurtado
Dallas ,TX
Summary
Dynamic leader with a proven track record at Whataburger, enhancing team productivity and customer satisfaction through effective problem-solving and team motivation. Excelled in fostering collaboration and implementing efficient work processes. Skilled in attention to detail and conflict resolution, significantly improving operational outcomes and team dynamics.
Overview
4
4
years of professional experience
Work History
Team Leader
Whatabuger
12.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system
Team Leader
Sonic
8602 S Lancaster Rd Dallas, TX 75241 United State
04.2023 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Assistant Manager of Operations
Family Dollar
02.2023 - 03.2023
- Implemented safety protocols to maintain a secure work environment for employees.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Member
Cicis Restaurant
4800 Columbia Ave Dallas, TX 75226 United States
08.2020 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- process payments and collect cash payment for order totals.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
Health of Science
Cedar Valley
3030 N Dallas Ave Lancaster, TX 75134 United StateSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Languages
Spanish
English
Timeline
Team Leader
Whatabuger
12.2023 - Current
Team Leader
Sonic
04.2023 - 12.2023
Assistant Manager of Operations
Family Dollar
02.2023 - 03.2023
Team Member
Cicis Restaurant
08.2020 - 02.2021
Health of Science
Cedar Valley