Guadalupe Ibarra-Orozco
Anaheim,CA
Summary
Eager to be part of an organization with high employee satisfaction. I am hoping to add my passion to create and implement strategies that help improve communication between employees and management and create unity within the organization’s community.
Overview
6
6
years of professional experience
Work History
Personal banker
Citibank
02.2020 - Current
- Works with new and existing clients by opening and assisting with client's personal and business banking accounts and lending needs
- Works with business credit requests less than 250K and recognize potential larger lending opportunities and cross sell related business products
- Deliver client services by outbound/inbound calls in order to acquire new relationships and deepen existing relationships through the cross-sell of relevant financial products and services while delivering excellent client experience
- Provide teller and other branch staff with coaching and guidance on products, techniques, special programs/promotions, identifying client needs and assisting with reaching sale goals and referrals
- Recognize transactional needs of clients and educating them on all service and digital channel and leverage technology/marketing tools available to uncover opportunities and present product offers/financial solutions
- Understand and identify possible risk factors/situations and appropriately access risk when business decisions are made, demonstrating particular consideration for the company's reputation and safeguarding its clients and assets by driving compliance with applicable laws, rules and regulations
- Applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Mobile expert
T-Mobile
06.2018 - 01.2020
- Approaching customers with confidence and assessing the needs and concerns of customers by building a genuine relationship with them
- Build trust with customers by answering their questions, educating, and offering solutions that pave the way for a potential sale
- Assess and recommend the right cellular/TV/internet plan for customers while taking hands-on approach to assure success through the customer on-boarding process
- Knowledge in finding the right fit for the customers correct phone, mobile technology, and rate plan package.
- Approaching service and sale needs with composure, integrity and compassion
Sales Associate
American Eagle Outfitters
07.2017 - 01.2018
- Drive the AE brand loyalty through being knowledgeable about all AEO loyalty programs and actively deriving sales through credit card activating by informing customers of each program/offers
- Consistently providing support to fellow employees through sharing knowledge, helping to complete tasks and/or assisting in customer interactions
- Outfit the customers by suggesting key looks and incorporating latest trends and current promotions based on the customer's individual style
- Perform register sales transactions quickly and accurately in accordance with establishing cash control procedures and customer service guidelines
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandises/products are properly identified and labeled as such
Education
Bachelor of Arts - Communications
California State University, Fullerton
Fullerton, CA01.2021
Skills
- Communication, outspoken, customer service, customer relationship management, financial services
- Problem solving, financial analysis, cash management, financial plan assist
- Collaboration, team player, conflict resolution, leadership, multitasker, organized, quick leader and effective
Preferred Name
Lupita Ibarra
Activities
- California State University, Fullerton Behind the Scenes Entertainment and Tourism Management Club Member - attend tours of various locations in Southern California
- California State University, Fullerton Pre-Law Society Member- tours law schools and builds networks while interviewing practicing lawyers
Timeline
Personal banker
Citibank
02.2020 - Current
Mobile expert
T-Mobile
06.2018 - 01.2020
Sales Associate
American Eagle Outfitters
07.2017 - 01.2018
Bachelor of Arts - Communications
California State University, Fullerton
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