Guadalupe Madrigal
Sunnyside,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Attendant with over 3 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
FANM All Trucking Services LLC
01.2023 - 04.2023
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Gym Attendant
Anytime Fitness
10.2022 - Current
- Posted information on gym hours and upcoming events, maintaining consistent communications..
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
Server
Cenaduria Yoli
08.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Davys Burger Ranch
05.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06.2022
Skills
- Customer Retention
- Standards Compliance
- Guest Relations
- Handling Procedures
- Customer Satisfaction
- Quality Assurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
FANM All Trucking Services LLC
01.2023 - 04.2023
Gym Attendant
Anytime Fitness
10.2022 - Current
Server
Cenaduria Yoli
08.2021 - 12.2022
Cashier
Davys Burger Ranch
05.2021 - 08.2021
High School Diploma -
Sunnyside High School