Guadalupe Martinez
Saint Helena,CA
Summary
Retail professional with proven customer service skills honed at Sunshine Foods. Recognized for always prioritizing customer satisfaction through personalized assistance and effective communication. Adaptable and reliable, I work well in fast-paced environments, ensuring a positive shopping experience while multitasking. Committed to teamwork and operational excellence.
Overview
10
10
years of professional experience
Work History
Retail Worker
Sunshine Foods
05.2015 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Ensured optimal appearance by replenishing and organizing sales items.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Saint Helena High
Saint Helena, CASkills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Multitasking
- Effective communication
- Customer engagement
- Hospitality and accommodation
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
- Positive customer engagement
- Ability to lift 40 pounds
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Worker
Sunshine Foods
05.2015 - Current
Saint Helena High
Similar Profiles
Sawyer StruckmanSawyer Struckman
Carry-Out/Grocery Checker at Sunshine FoodsCarry-Out/Grocery Checker at Sunshine Foods
Riley PeytonRiley Peyton
Grocery Stocker at Sunshine FoodsGrocery Stocker at Sunshine Foods
Benjamin MeyerBenjamin Meyer
Deli Worker at Sunshine FoodsDeli Worker at Sunshine Foods