Guadalupe M Espinoza
San Antonio,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Merchandising Team Lead
Sam’s club
San Antonio, Texas
05.2024 - Current
- Developed and implemented strategies to improve the efficiency of the merchandising team.
- Identified areas of improvement in existing procedures and processes and proposed solutions.
- Coordinated with other departments to ensure product availability for customers.
- Provided guidance and training to new employees on merchandising policies, procedures, and standards.
Police Communications Dispatcher
City Of San Antonio
San Antonio, TX
10.2023 - 05.2024
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times
- Enhanced officer safety by providing accurate and timely information during critical incidents
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department
Asset Protection Assistant Manager
Walmart
Hondo, TX
07.2022 - 10.2023
- Reduced inventory shrinkage by conducting thorough audits and implementing effective loss prevention strategies
- Maintained detailed records of incidents, investigations, and resolutions for future reference and analysis purposes
- Contributed to the development of risk management plans, addressing potential threats to physical assets as well as intangible assets such as confidential information and brand reputation
Asset Protection Associate
Walmart
San Antonio, TX
07.2018 - 07.2022
- Patrolled store departments to check for suspicious activities
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents
- Controlled reduction of loss inventory by protecting company assets
- Wrote reports outlining activities and results
Asset Protection Customer Host
Walmart
San Antonio, TX
09.2017 - 07.2018
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place
- Increased overall store safety by swiftly responding to emergency situations like medical incidents or altercations between customers
- Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment
Cashier
Pizzahut
San Antonio, TX
12.2016 - 09.2017
- Greeted customers entering the store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Associates - science
San Antonio College
San Antonio05.2022
Skills
- Call prioritization
- Public Safety Awareness
- Security Systems Management
- Internal Theft Prevention
- Policy Enforcement
- Case report writing
- Data Analysis
Timeline
Merchandising Team Lead
Sam’s club
05.2024 - Current
Police Communications Dispatcher
City Of San Antonio
10.2023 - 05.2024
Asset Protection Assistant Manager
Walmart
07.2022 - 10.2023
Asset Protection Associate
Walmart
07.2018 - 07.2022
Asset Protection Customer Host
Walmart
09.2017 - 07.2018
Cashier
Pizzahut
12.2016 - 09.2017
Associates - science
San Antonio College