Guadalupe Morales
Amarillo
Summary
Dynamic customer service professional with extensive experience at NexRep and Dillards Department Store. Expert in conflict resolution and adept at managing high-stress situations, I consistently enhance customer satisfaction and loyalty. Proficient in computer systems, I efficiently resolve inquiries, ensuring positive client experiences and fostering repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Remote
NexRep
12.2023 - 03.2025
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Customer Service Representative
Dillards Department Store
05.2019 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Caprock Highschool
Amarillo, TX05.2018
Skills
- Customer service
- Call center experience
- Computer proficiency
- Conflict resolution
- Dispute resolution
Languages
Spanish
Professional Working
Timeline
Customer Service Representative Remote
NexRep
12.2023 - 03.2025
Customer Service Representative
Dillards Department Store
05.2019 - 11.2023
High School Diploma -
Caprock Highschool
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