Guadalupe Navas
Monrovia,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Toast Call Center
09.2023 - 07.2024
- Provided comprehensive support to customers regarding Toast’s point-of-sale and restaurant management systems, addressing technical issues and operational queries.
- Assisted with troubleshooting software and hardware problems, ensuring timely resolution and minimal disruption to client operations.
- Educated customers on system features and best practices, enhancing their use of Toast products and services.
- Documented interactions and feedback in the CRM system, contributing to process improvements and knowledge base updates.
Customer Service Representative
Western Union Call Center
07.2021 - 09.2023
- Assisted customers with inquiries and issues related to money transfers, account management, and transaction status via phone and email.
- Provided accurate information and troubleshooting support to resolve customer concerns, ensuring a high level of satisfaction.
- Processed transactions and verified customer identification to prevent fraud and ensure compliance with company policies.
- Documented and tracked customer interactions and feedback, contributing to continuous improvement in service quality.
Cashier/ Server/ Pre-cook
Nativo Bar and Restaurant
Managua, Nicaragua
08.2019 - 11.2020
- Cashier: Handled cash transactions, processed payments, and managed the point-of-sale system, ensuring accurate billing and efficient customer service.
- Server: Provided exceptional customer service by taking orders, delivering food and beverages, and addressing customer inquiries and concerns.
- Pre-Cook: Assisted with food preparation, including chopping, mixing, and cooking, adhering to health and safety standards to ensure high-quality dishes.
Cashier/stocker
Ampm
Managua , Nicaragua
05.2018 - 06.2019
- Provided excellent customer service by assisting customers with purchases, answering questions, and resolving issues.
- Operated the cash register, handling transactions accurately and efficiently.
- Managed inventory by restocking shelves, organizing products, and ensuring merchandise was presented attractively.
- Maintained cleanliness and organization of the store to enhance the shopping experience.
- Collaborated with team members to ensure smooth store operations and address any operational challenges.
Education
Bachelor's Degree - Journalist
University of Managua
Managua, Nicaragua 2019
Certificate Of Technical Studies - Pharmacy Assistant II
MEPROC
Managua, Nicaragua 05.2017
Certificate Of Technical Studies - Pharmacy Assistant I
MEPROC
Managua, Nicaragua01.2017
High School Diploma -
Enmanuel Mongalo Y Rubio
Managua , Nicaragua 12.2016
Certificate Of Technical Studies - Cashier
INATEC
Managua, Nicaragua12.2015
Certificate Of Technical Studies - Microcomputer Operator
INATEC
Managua,Nicaragua04.2015
Skills
- Communication skill
- Customer service
- Team work
- detail-oriented
- Learnability
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Toast Call Center
09.2023 - 07.2024
Customer Service Representative
Western Union Call Center
07.2021 - 09.2023
Cashier/ Server/ Pre-cook
Nativo Bar and Restaurant
08.2019 - 11.2020
Cashier/stocker
Ampm
05.2018 - 06.2019
Bachelor's Degree - Journalist
University of Managua
Certificate Of Technical Studies - Pharmacy Assistant II
MEPROC
Certificate Of Technical Studies - Pharmacy Assistant I
MEPROC
High School Diploma -
Enmanuel Mongalo Y Rubio
Certificate Of Technical Studies - Cashier
INATEC
Certificate Of Technical Studies - Microcomputer Operator
INATEC