Guadalupe Ortiz
Rosharon,TX
Summary
Dynamic professional with a proven track record at Whataburger, excelling in leadership and customer service. Skilled in multitasking and problem-solving, I effectively trained team members to enhance performance and satisfaction. Committed to fostering a positive environment while managing operations and inventory efficiently, ensuring peak service during busy hours.
Overview
11
11
years of professional experience
Work History
Cook
Compass Group
07.2025 - Current
- Prepared diverse grilled items according to recipes and quality standards.
- Provided feedback on menu items based on customer preferences and grilling outcomes.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
Manager
Whataburger
10.2019 - 06.2024
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- In charge of inventory and food orders, as well as developing scheduling strategies to maintain adequate staffing during peak hours.
- Defined clear targets and objectives and communicated to other team members.
Costumer Support
United Health Care
01.2019 - 10.2019
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Excellent communication skills, both verbal and written.
- Helped costumers with questions about their insurance plan and what it covered, helped them find doctors or specialty care when needed.
Daycare
First Academy
07.2015 - 11.2015
- Supervised daily activities to ensure safety and well-being of children.
- Collaborated with team members to implement educational programs and curricula.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Education
High School Diploma - undefined
Ridge Point
Missouri City, TX12.2015
Skills
- Customer service
- Food handling
- Multitasking and organization
- Problem solving
- Leadership/ management
- Time management
- Calm under pressure
Languages
Spanish - Native or Bilingual
Timeline
Cook
Compass Group
07.2025 - Current
Manager
Whataburger
10.2019 - 06.2024
Costumer Support
United Health Care
01.2019 - 10.2019
Daycare
First Academy
07.2015 - 11.2015
High School Diploma - undefined
Ridge Point