Guadalupe Ortiz
Augusta,GA
Summary
Dedicated Master Cosmetologist and Phlebotomy Student experienced in delivering exceptional customer service and fostering client relationships. Enhanced patient comfort and compliance through effective communication and education while managing accurate medical records. Contributed to efficient laboratory operations through hands-on experience in blood sample collection and adherence to lab safety protocols.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Phlebotomy Student
Breath of Life training LLC
Augusta, MI
06.2026 - Current
- Collected blood samples following strict safety protocols and procedures.
- Prepared patients for venipuncture by explaining procedures and calming anxieties.
- Maintained accurate records of patient information and sample collection details.
- Collaborated with classmates to practice skills in a supportive learning environment.
- Followed infection control guidelines to maintain a sterile working space.
- Engaged in hands-on training to develop proficiency in blood draw techniques.
- Maintained cleanliness standards in the lab by sterilizing equipment regularly.
- Verified patient information before collecting specimens from them.
Master Cosmetologist
Blossom Beauty Studio
Augusta, GA
03.2026 - Current
- Provided personalized consultations to determine client beauty needs.
- Performed haircuts, color treatments, and styling for diverse clients.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on proper hair and skin care techniques.
- Utilized beauty products effectively to achieve desired client results.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Customized hair color for each client based on their individual needs and preferences.
- Inspected equipment regularly for safety purposes prior to use on any client.
- Demonstrated excellent customer service skills by providing a friendly atmosphere while maintaining a professional demeanor with clients.
- Kept updated records of services provided along with related costs charged to customers.
Waitress/Cashier/Manager on Duty
Señor Mezcal
Augusta, GA
07.2022 - 02.2026
- Provided attentive service to guests in a fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Handled cash transactions and processed payments efficiently at the register.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waitress/Cashier/Manager
Taqueria El Rey
Augusta, MI
01.2022 - 07.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted customers with menu selections and dietary preferences.
- Processed orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of tables and dining area.
- Handled cash and credit transactions accurately at the register.
- Responded to customer inquiries and resolved issues promptly.
- Supported team members during busy shifts to enhance service flow.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress/Cashier Manager
Camino Real
Augusta, GA
01.2016 - 02.2022
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to fulfill special dietary requests efficiently.
- Handled cash and processed payments accurately at end of service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Supervised daily cash handling and transaction processes for team efficiency.
Education
Associate of Science - Nursing
Augusta Technical College
Augusta, GA 08.2026 - 08.2026
Master Cosmetologist - Master Cosmetologist
Georgia Institue of Cosmetology
Augusta, GA 01.2023 - 04.2024
Burke County High School
Waynesboro , GASkills
- Patient care
- Record keeping
- Clear communication
- Client education
- Health education
- Quality assurance
- Time management
- Team collaboration
- Scheduling appointments
- Cash handling
- Payment processing
- Customer service
- Positive interactions
- Salon management
- Hairstyling
- Body treatment techniques
- Equipment maintenance
- Communication
- Product knowledge
Languages
English
Professional
Spanish
Professional
Certification
- Georgia State Board of Cosmetology and Barbers
- Phlebotomy Certification
References
References available upon request.
Timeline
Associate of Science - Nursing
Augusta Technical College
08.2026 - 08.2026
Phlebotomy Student
Breath of Life training LLC
06.2026 - Current
Master Cosmetologist
Blossom Beauty Studio
03.2026 - Current
Master Cosmetologist - Master Cosmetologist
Georgia Institue of Cosmetology
01.2023 - 04.2024
Waitress/Cashier/Manager on Duty
Señor Mezcal
07.2022 - 02.2026
Waitress/Cashier/Manager
Taqueria El Rey
01.2022 - 07.2022
Waitress/Cashier Manager
Camino Real
01.2016 - 02.2022
Burke County High School